Executive Director of Operations - Assisted Living
About The Position
Benchmark Senior Living is seeking a driven, dedicated, and goal-oriented Executive Director of Operations to lead one of its assisted living communities. The role is responsible for managing the community’s budget and occupancy goals, maintaining appropriate staffing levels, and driving overall customer service. The Executive Director will build and manage a loyal team and help the community operate effectively and efficiently while supporting seniors’ comfort and quality of life. The position involves financial oversight, sales support, employee development, staffing and recruitment, relationship-building with referral sources, and responding to resident and family concerns. Benchmark describes a supportive environment with opportunities for professional and personal training, education for career advancement, and a commitment to diversity, equity, and inclusion.
Requirements
- Bachelor’s degree.
- Three to five years of management or healthcare-related experience.
- Experience in a managerial role responsible for multiple disciplines.
- Budgeting and staffing experience.
- Proficiency with Windows applications such as Excel and Outlook.
- Ability to lift a minimum of 50 pounds.
- Ethical, honest, patient, understanding, and empathetic approach, with an enjoyment of helping seniors.
Nice To Haves
- A degree in Healthcare Administration, Hospitality Management, or Business is preferred.
Responsibilities
- Authorize purchases.
- Provide onsite sales support.
- Conduct monthly family meetings.
- Participate in training and development of new employees and implement initiatives to improve community effectiveness and efficiency.
- Review bills and statements.
- Analyze revenue projections and make adjustments when revenue sources decrease.
- Manage the Sales Director.
- Network with outside referral sources, including hospital and rehabilitation personnel.
- Qualify prospects financially using credit reports, bank statements, and other materials.
- Review occupancy in relation to staffing.
- Assist with hiring and recruitment.
- Handle resident and family grievances.
- Manage the community’s budget and occupancy goals, maintain appropriate staffing levels, and drive customer service.
Benefits
- Eight paid holidays and three floating holidays.
- Vacation and Health & Wellness Paid Time Off.
- Discounted Meal Program.
- Physical and Mental Health Wellness Programs.
- Medical, vision, and dental benefits provided by Blue Cross Blue Shield.
- 401(k) retirement plan with company match.
- Company-provided life insurance and long-term disability.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
