Executive Director, Infra Build & Run

Trustmark • Lake Forest, IL

32d • $135,291 - $251,255

About The Position

Leads the enterprise IT infrastructure responsible for the reliability, modernization, delivery, and operational performance of infrastructure platforms and services. Accountable for infrastructure operations, infrastructure delivery/build execution, operational readiness, partner management, and service reliability across cloud, data center, network, end-user, collaboration, identity, database, and enterprise platforms. Ensures services are operated using disciplined ITSM, ITIL, and SIAM practices to deliver stable, secure, scalable, and business-aligned technology services.

Requirements

• Bachelor’s degree in information technology, Computer Science, Engineering, Business, or related field (or equivalent experience).
• 10+ years of progressive IT leadership experience with significant responsibility across infrastructure operations, engineering, delivery/build, and enterprise technology services.
• 5+ years leading enterprise-scale infrastructure organizations in complex, highly integrated environments.
• Demonstrated experience operating within ITIL-based ITSM environments and working closely with SIAM/multi-vendor operating models.
• Experience leading managed service providers and system integrators with accountability for SLA/KPI performance, service quality, and commercial outcomes.
• Experience across infrastructure domains including cloud, network, identity, collaboration, compute, end-user, platform services, and enterprise hosting.
• Proven experience leading large-scale modernization, migrations, operational transformation, and technical debt reduction initiatives.
• Strong executive stakeholder management, vendor governance, and operational leadership capabilities.

Nice To Haves

• Master’s degree (MBA, MIS, Computer Science, Engineering, or related discipline).
• Certifications or demonstrated expertise in: ITIL
• SIAM
• Cloud platforms (Azure preferred)
• Service Management / Operational Excellence disciplines.
• Lean / Continual Service Improvement methodologies.

Responsibilities

• Accountable for enterprise infrastructure build execution including upgrades, modernization, migrations, technical debt remediation, and platform implementations.
• Ensures successful execution of infrastructure initiatives through internal teams and managed service/system integration partners.
• Establishes governance for operational readiness, production acceptance, and transition-to-run.
• Accountable for stable, secure, resilient, and highly available infrastructure services.
• Oversees infrastructure operational performance including reliability, service availability, capacity, patching, lifecycle management, and operational risk reduction.
• Drives proactive operational maturity, automation, observability, resilience engineering, and incident prevention.
• Operates infrastructure services using mature ITIL-based service management disciplines including Incident, Problem, Change, Configuration, Knowledge, Release, and Continual Improvement.
• Drives a service-oriented operating model emphasizing SLA attainment, operational rigor, root cause elimination, and continual service improvement.
• Leads operational accountability for MSPs and infrastructure delivery partners.
• Governs service outcomes, escalation pathways, delivery quality, commercial performance, and operational commitments.
• Ensures vendors deliver measurable value, technical quality, documentation, operational readiness, and service improvements.
• Builds a high-performing organization focused on reliability, execution, accountability, and service ownership.
• Establishes metrics and KPIs for operational performance, delivery execution, service health, and continuous improvement.

Benefits

• health/dental/vision
• life insurance
• FSA and HSA
• 401(k) plan
• Employee Assistant Program
• Back-up Care for Children, Adults and Elders
• many health and wellness initiatives
• Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive