Executive Director I - Assisted Living

Ebenezer•Baxter, MN

2d•Onsite

About The Position

The Executive Director serves as the operational and strategic leader of the community, providing overall oversight of resident care, employee engagement, financial performance, regulatory compliance, occupancy growth, and daily operations. This role is responsible for the 24/7 leadership and success of the community while fostering a culture of excellence, accountability, and exceptional customer service.

Requirements

Licensed Assisted Living Director (LALD)
Licensed Health Services Exec by BELTSS Board
Meets requirements for Assisted Living Director – In Residence (ALD-IR) by obtaining a permit from BELTSS as an ALD-IR within 30-days of hire date and have experience in the management of an AL or related facility or must be enrolled in a BELTSS approved program within six (6) months of permit issuance (Refer to MN Rule 6400.7080B). Required to graduate from approved program, complete the field experience and pass the examinations within one year of hire date.

Nice To Haves

Bachelor of Science or Senior Housing, Business or related
3 years

Responsibilities

Lead and Develop High-Performing Teams: Build, mentor, and support a strong community leadership team. Establish performance expectations and operational goals with department leaders. Provide coaching, professional development, and ongoing performance feedback. Promote employee engagement, accountability, and a positive workplace culture. Oversee hiring, onboarding, retention, and employee development initiatives. Ensure accurate staffing, scheduling, payroll, and workforce management practices.
Drive Financial Performance: Develop and manage the annual operating budget. Monitor monthly financial performance and collaborate with leaders to achieve budget goals. Analyze revenue and expenses and implement strategies to improve financial outcomes. Partner with Ebenezer corporate teams on financial reporting and planning. Oversee resident billing, collections, deposits, and financial record accuracy.
Champion Resident and Family Satisfaction: Foster meaningful relationships with residents, families, and team members. Lead customer service excellence efforts throughout the community. Respond promptly and effectively to resident and family concerns. Support resident councils and other engagement opportunities. Conduct satisfaction surveys and implement quality improvement initiatives. Lead Quality Assurance and Performance Improvement (QAPI) efforts focused on quality outcomes and risk management.
Support Occupancy and Growth: Partner with sales and marketing teams to achieve occupancy goals. Monitor census trends and implement strategies to maintain strong occupancy. Participate in tours, prospect engagement, and relationship-building activities. Support community outreach and reputation-building efforts.
Ensure Operational Excellence: Oversee community operations, maintenance, and facility appearance. Monitor building systems, safety practices, and environmental standards. Collaborate with department leaders to deliver high-quality services across all areas of the community. Serve as the primary liaison for ownership groups in managed communities, providing regular operational and financial updates.
Maintain Regulatory Compliance: Ensure compliance with Assisted Living regulations and applicable state and federal requirements. Oversee readiness for regulatory surveys and inspections. Lead responses to health department surveys, investigations, and complaint reviews. Ensure compliance with OSHA, labor regulations, and organizational policies. Promote a culture of safety, quality, and continuous improvement.