Executive Director, Head of Workforce Services

Roche • South San Francisco, CA

1d • $233,000 - $432,600

About The Position

The Executive Director, Workforce Services is a transformative executive leader responsible for elevating the workplace experience for more than 13,500 employees, contractors, partners, and visitors across Genentech’s 5-million-square-foot South San Francisco campus and broader North American network. Reporting to the Vice President of Site Services Operations, this role leads a multifaceted organization that delivers hospitality, amenities, and campus infrastructure in support of Genentech’s workplace culture.

The role sets the multi-year vision, operational strategy, and governance across Culinary Services; Transportation & Commute; Campus Amenities; and Business Services. It leads approximately 50 staff, including Directors and Senior Managers, as well as more than 400 contingent and partner service-provider personnel, and oversees an operating budget exceeding $60 million.

The Executive Director stewards resources through data-driven business cases, ROI modeling, vendor negotiations, and cost-efficiency initiatives. The role also maintains service continuity during major campus redevelopment and plans service concepts for newly delivered spaces. It collaborates with Digital Strategy & Products, Corporate Relations, HR, and Corporate Sustainability to improve workforce satisfaction, employee well-being, and sustainability outcomes. The role also serves as a Center of Excellence leader for enterprise programs including Travel, Fleet Management, and Offsite Meetings across Roche Pharma North America.

Requirements

• Bachelor’s degree in Business, Hospitality, Marketing, Communications, or a related field.
• 15 or more years of progressive business, operational, and marketing leadership experience within top-tier Bay Area employers.
• At least 15 years of experience leading hospitality-driven workplace operations, customer experience programs, and multidisciplinary teams in high-demand corporate environments.
• Documented experience managing organizations of 50 or more people and directing senior management tiers.
• Experience overseeing third-party, contract, and union partner workforces.
• Financial stewardship and business acumen, including ownership of operating budgets of $50 million or more, capital justification, vendor performance governance, and KPI dashboards.
• Exceptional executive presence and stakeholder influence, including the ability to partner across matrixed functions, articulate a brand narrative, and navigate organizational change.

Nice To Haves

• MBA.

Responsibilities

• Set multi-year vision, operational strategy, and governance for Culinary Services, Transportation & Commute, Campus Amenities, and Business Services.
• Lead, inspire, and develop an organization of approximately 50 staff, including Directors and Senior Managers, and oversee more than 400 contingent and partner service-provider personnel.
• Manage an operating budget exceeding $60 million through business cases, ROI modeling, vendor contract negotiations, and cost-efficiency initiatives.
• Design and execute operational continuity strategies for workplace amenities during South San Francisco campus redevelopment, demolition, and reconstruction.
• Develop future service concepts for newly delivered campus spaces.
• Partner with Digital Strategy & Products and Corporate Relations to establish workforce feedback loops, listening channels, and technology platforms responsive to employee needs.
• Partner with HR and Corporate Sustainability to integrate employee well-being initiatives and support 2029 corporate sustainability and carbon-reduction milestones.
• Serve as a Center of Excellence leader for enterprise-wide Travel, Fleet Management, and Offsite Meetings programs across Roche Pharma North America.

Benefits

• A discretionary annual bonus may be available based on individual and Company performance.
• The position qualifies for company benefits detailed at the provided benefits link.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive