Director of Workforce Analytics

Cowlitz Indian Tribe•Ridgefield, WA

About The Position

The Director of Workforce Analytics develops, maintains, and optimizes labor models and staffing forecasts across the resort and casino. The role partners with Operations, Finance, and HR to support accurate labor planning, compliance with wage and hour rules, and actionable reporting on staff efficiency and cost control. The Director builds labor standards and forecasts staffing needs using historical demand and business factors, develops dashboards and reports, and works with department leaders to analyze performance and recommend staffing adjustments. The role also supports budgeting and labor planning, administers workforce management and scheduling systems, presents labor-review results to senior and executive teams, and trains leaders on dashboards and schedule management. The position requires maintaining confidentiality and promoting guest service and the organization’s culture and values.

Requirements

Bachelor’s degree in Business, Finance, HR, Data Analytics, or a related field, and at least three years in workforce planning, labor analytics, or financial planning, or an equivalent combination of education and experience.
Proficiency with Excel or Google Sheets and business intelligence tools such as Power BI or Tableau.
Strong understanding of labor standards, forecasting, and FTE planning.
Excellent communication and stakeholder engagement skills.
Excellent organizational and multitasking skills.
Ability to sit in front of a computer for extended periods.
Willingness to work in a smoking environment.
Willingness to adhere to company health and safety measures.

Nice To Haves

Workforce planning experience in a high-volume, complex gaming, hospitality, or service organization.
Ability to automate reporting using SQL, Python, or similar tools.
Experience implementing or managing a workforce management platform such as Workday.
Experience with Adaptive Analytics, Workday, or other cloud-based ERP or budgeting systems.

Responsibilities

Promote superior guest service and uphold the organization’s culture and core values.
Build and maintain labor standards for hotel, casino, food and beverage, retail, and other resort departments.
Develop hourly labor standards for operational areas and compare actual results with standards to assess whether schedules need adjustment.
Forecast staffing needs using historical demand, occupancy, gaming volume, events, and seasonality.
Model staffing scenarios for new outlets, schedule changes, and business growth.
Develop dashboards and KPI reports, including labor percentage of revenue, cost per occupied room, and FTE versus demand.
Partner with department leaders to analyze variances to plan and recommend staffing adjustments.
Present findings to executives, identifying cost-saving and service-improvement opportunities.
Administer and optimize the Workday workforce management and scheduling platform.
Support integration between HRIS, payroll, and scheduling systems.
Monitor compliance with labor laws, including break and overtime requirements, and tribal employment regulations.
Support Finance and HR with budgeting and annual labor planning.
Lead or support projects to improve forecasting accuracy and labor utilization.
Train leaders to use labor dashboards and manage schedules effectively.
Maintain reporting that tracks labor usage, analyzes business trends, and evaluates departmental labor performance.
Provide data and analysis to support decisions about staffing levels.
Present ongoing labor-review results to the senior team and/or executive committee, identifying opportunities, particularly sustained under-performance.
Review and approve proposed staffing increases based on past performance against labor standards, and share the information with the compensation committee before increases are made.
Engage in continuous improvement efforts across departments.
Maintain confidentiality of sensitive information.
Perform other duties as assigned.