Executive Director, Head of Commercial & Enterprise Applications

Revance•Nashville, TN

11d•$225,000 - $250,000•Hybrid

About The Position

Revance is seeking a hands-on, strategic leader to own the support, enhancement, and roadmap for its commercial and enterprise application portfolio. Reporting to the Chief Technology Officer, this player-coach role is accountable for the health, scalability, and continuous improvement of the systems supporting commercial and business operations. The portfolio includes Salesforce Marketing, Experience, Loyalty, Service, and Commerce Clouds; IQVIA OCE life sciences CRM; Aptean Ross ERP; Five9 contact center; payment gateways; and sales training and marketing applications. The role leads platform strategy and delivery, team development, vendor management, business partnership, process improvement, change management, and operational excellence. It establishes scalable architecture and governance, improves integrations, leads implementation of new commercial technology, and advances AI and automation. The leader also builds support processes aimed at preventing incidents, establishes operational KPIs, and coordinates with Security, CSV, and Compliance partners to meet regulatory and SOX obligations. The position is based onsite in Nashville, Dallas, Los Angeles, San Francisco, or Johnson City, with a hybrid work arrangement. The stated salary range is $225,000–$250,000, plus performance bonus and equity; the final offer may depend on experience, education, and geographic location.

Requirements

12+ years of progressive IT experience, including 6+ years leading enterprise application teams.
Deep hands-on Salesforce multi-cloud expertise across at least two of Marketing, Experience, Loyalty, and Service Cloud; this is a core, non-negotiable qualification.
Working ownership of at least one of the following: ERP (Aptean Ross or comparable), life sciences CRM (IQVIA OCE or Veeva), or contact center platforms (Five9 or comparable).
Full-lifecycle experience implementing or replatforming a major CRM or ERP, from selection and design through deployment and stabilization.
Experience owning quote-to-cash or order-to-cash end to end across CRM and ERP, including their integration.
Track record building high-performing internal teams and managing outsourced development and managed-services partners.
Success implementing ITIL-based support models, DevOps practices, and quality-first delivery that measurably reduced incidents and rework.
Financial stewardship experience, including vendor spend management, license optimization, and business-case development for major initiatives.
Organizational change management experience driving adoption of new platforms and processes.
Strong executive presence and ability to influence senior business stakeholders, explain technical trade-offs in business terms, and manage competing priorities.
Bachelor’s degree in Computer Science, Information Systems, or a related field.
Doctorate degree with 6 years of directly related experience, or master’s degree with 8 years, or bachelor’s degree with 10 years.
5 years of managerial experience directly managing people, projects, programs, or resources.

Nice To Haves

Pharmaceutical, biotech, or life sciences commercial systems experience.
Experience applying AI/ML and automation to IT operations and business process improvement.
Advanced degree preferred.

Responsibilities

Own the Salesforce platform end to end, including Marketing Cloud, Experience Cloud, Loyalty Cloud, Service Cloud, and Commerce Cloud, as well as the IQVIA OCE life sciences CRM.
Ensure the CRM and Salesforce stack can scale with changing products, channels, geographies, and commercial models through a clean data model, configuration standards, and disciplined release practices.
Improve integration across the application portfolio so the platforms work as a coordinated system for the field, customers, and practices served.
Lead implementation of new commercial technology, including Salesforce Commerce upgrades, from business case through delivery and adoption.
Own Aptean Ross ERP and the order-to-cash process, aligning the commercial front end and ERP back end from quote through cash.
Own the remaining application portfolio, including Five9 contact center, payment gateways, and sales training and marketing applications.
Lead and grow business analysts, functional experts, solution architects, and project managers; establish standards for solution design, delivery, and documentation.
Manage third-party programming, customization, and managed-services partners, including statements of work, delivery quality, and vendor performance.
Partner with the Data & AI group on application integration and data architecture, coordinate execution, and align with platform vendors.
Work with leaders in Commercial, Finance, Supply Chain, and Customer Service to turn business strategy into an application roadmap with measurable outcomes.
Establish continuous-improvement best practices, reusable patterns, and governance for scaling the application portfolio.
Use AI and automation to improve portfolio and IT processes, including ticket triage, testing, agent-assisted support, and workflow automation.
Evaluate platform capabilities and rationalize applications to reduce cost, complexity, and technical debt.
Lead business-process analysis and re-engineering with stakeholders before automation, ensuring solutions simplify processes.
Drive user adoption through change management, training, and stakeholder communication for major releases.
Measure adoption and business value after go-live and incorporate results into the roadmap.
Build support processes and a maturity roadmap focused on preventing incidents through proactive monitoring, root-cause elimination, problem management, and resilient releases.
Reduce IT rework and error handling through strong requirements, architectural guardrails, automated testing, and DevOps quality gates.
Establish and report KPIs for availability, incident and defect trends, delivery predictability, and business satisfaction; ensure business continuity and disaster-recovery readiness.
Coordinate with Security, CSV, and Compliance partners to meet regulatory and SOX obligations.