Executive Director, Head of Commercial & Enterprise Applications

Revance•Dallas, TN

4d•Hybrid

About The Position

Revance is seeking a hands-on, strategic leader to own the support, enhancement, and roadmap for its commercial and enterprise application portfolio. Reporting to the Chief Technology Officer, this player-coach role is accountable for the health, scalability, and continuous improvement of systems supporting commercial and business operations. The portfolio includes Salesforce Marketing Cloud, Experience Cloud, Loyalty Cloud, Service Cloud, and Commerce Cloud; life sciences CRM IQVIA OCE; ERP Aptean Ross; contact center Five9; payment gateways; and sales training and marketing applications such as Allego, Docebo, and Exfluential. The role builds scalable best practices, engineers quality into delivery, and drives toward a zero-incidents support model. The Executive Director owns the Salesforce platform end to end and ensures the CRM and broader technology stack can scale with changing products, channels, geographies, and commercial models. They lead commercial technology implementations, including Salesforce Commerce upgrades, and own the ERP and order-to-cash process across the commercial front end and ERP back end. The role also leads a team of business analysts, functional experts, solution architects, and project managers; oversees third-party partners; and collaborates with business leaders and the Data & AI group on application, integration, and data architecture. The position drives process improvement, change management, user adoption, AI and automation initiatives, and application landscape rationalization. It establishes operational support practices, quality controls, KPIs, and business continuity and disaster recovery readiness, while coordinating with Security, CSV, and Compliance partners to meet regulatory and SOX obligations. The position is based onsite in a hybrid arrangement in Nashville, Tennessee; Dallas, Texas; Los Angeles, California; San Francisco, California; or Johnson City, Tennessee. The stated salary range is $225,000–$250,000, plus performance bonus and equity. The final salary may depend on experience, education, and geographic location.

Requirements

12+ years of progressive IT experience, with 6+ years leading enterprise application teams.
Deep hands-on Salesforce multi-cloud expertise across at least two of Marketing Cloud, Experience Cloud, Loyalty Cloud, and Service Cloud.
Working ownership of at least one of ERP (Aptean Ross or comparable), life sciences CRM (IQVIA OCE or Veeva), or contact center platforms (Five9 or comparable).
Full-lifecycle experience implementing or replatforming a major CRM or ERP, from selection and design through deployment and stabilization.
Experience owning quote-to-cash or order-to-cash processes end to end across CRM and ERP, including their integration.
Track record building high-performing internal teams and managing outsourced development and managed-services partners.
Demonstrated success implementing ITIL-based support models, DevOps practices, and quality-first delivery that measurably reduced incidents and rework.
Experience managing vendor spend and licenses and building business cases for major initiatives.
Organizational change management experience driving adoption of new platforms and processes.
Strong executive presence, with the ability to influence senior business stakeholders, communicate technical trade-offs in business terms, and manage competing priorities.
Bachelor's degree in Computer Science, Information Systems, or a related field required.
Minimum qualifications: doctorate degree and 6 years of directly related experience, or master's degree and 8 years of directly related experience, or bachelor's degree and 10 years of directly related experience.
5 years of managerial experience directly managing people, projects, programs, or resources.

Nice To Haves

Pharmaceutical, biotech, or life sciences commercial systems experience is strongly preferred.
Experience applying AI/ML and automation to IT operations and business process improvement.
Advanced degree preferred.

Responsibilities

Own the Salesforce platform across Marketing Cloud, Experience Cloud, Loyalty Cloud, Service Cloud, and Commerce Cloud, together with the IQVIA OCE life sciences CRM.
Ensure the CRM and Salesforce stack is scalable and supported by a clean data model, configuration standards, and disciplined release practices.
Improve integration across the application portfolio to create a seamless experience for field teams, customers, and practices.
Lead commercial technology implementations, including Salesforce Commerce upgrades, from business case through delivery and adoption.
Own Aptean Ross ERP and its order-to-cash flow, ensuring the commercial front end and ERP back end work as a single process from quote through cash.
Own the contact center, payment gateways, and sales training and marketing applications in the portfolio.
Lead and grow a team of business analysts, functional experts, solution architects, and project managers; establish standards for solution design, delivery, and documentation.
Direct third-party programming, customization, and managed-services partners; oversee statements of work, delivery quality, and vendor performance.
Partner with Data & AI data engineering and integration teams to define application integration and data architecture and coordinate execution with platform vendors.
Work with Commercial, Finance, Supply Chain, and Customer Service leaders to translate business strategy into an application roadmap with measurable outcomes.
Institutionalize reusable practices, patterns, and governance to support continuous improvement and portfolio scalability.
Apply AI and automation to portfolio processes and IT operations, including ticket triage, testing, support, and workflow automation.
Evaluate emerging platform capabilities and rationalize applications to reduce cost, complexity, and technical debt.
Lead business process analysis and re-engineering with stakeholders before automating processes.
Drive adoption through structured change management, training, and stakeholder communications for major releases; measure adoption and business value after launch.
Build support processes and a maturity roadmap focused on proactive monitoring, root-cause elimination, problem management, and resilient releases.
Reduce IT rework and error handling through disciplined requirements, architectural guardrails, automated testing, and DevOps quality gates.
Establish and report KPIs for system availability, incident and defect trends, delivery predictability, and business satisfaction.
Ensure business continuity and disaster recovery readiness for core applications.
Coordinate with Security, CSV, and Compliance partners to meet regulatory and SOX obligations.