Director Enterprise Applications

Stony Brook University • Town of Smithtown, NY

1d

About The Position

The Director of Enterprise Applications provides strategic and operational leadership for a diverse portfolio of departmental, operational, administrative, research, and supporting applications across Stony Brook Medicine. Reporting to the Assistant Vice President of Enterprise Applications, the Director is accountable for the reliable, secure, cost-effective, and sustainable delivery of assigned application services throughout their lifecycle. The portfolio is distinct from the electronic medical record and other core enterprise application portfolios, and primarily includes vendor-supported and internally supported solutions requiring disciplined ownership, support, governance, and investment.

The Director leads application support, implementation, optimization, modernization, rationalization, and retirement. The role establishes ownership and service expectations, strengthens operational resilience, reduces technical, security, and vendor risk, and aligns technology decisions with business needs, regulatory obligations, architectural direction, and enterprise standards. The Director partners with operational and administrative leaders and teams across cybersecurity, infrastructure, architecture, integration, compliance, privacy, procurement, finance, project management, and vendors to translate organizational needs into practical, supportable, sustainable solutions.

The role oversees application portfolio strategy and governance, operations and service delivery, lifecycle management and modernization, program and project execution, vendor and financial stewardship, risk and compliance, workforce development, and stakeholder communication. The Director leads and develops application staff, manages service and project outcomes, and ensures applications are appropriately supported, secure, documented, resilient, and aligned with organizational priorities.

Requirements

• Bachelor's degree in information technology, computer science, information systems, healthcare administration, business administration, engineering, or a related field.
• At least 5 years of progressively responsible experience supporting information technology applications or systems.
• At least three years of management or supervisory experience leading application, technical, or information systems teams.
• Demonstrated experience with application implementation, support, optimization, upgrades, vendor management, and lifecycle planning.
• Experience managing multiple applications, projects, priorities, and stakeholder relationships in a complex organizational environment.
• Working knowledge of application support practices, system integration, cybersecurity, business continuity, change management, and regulatory compliance.
• Demonstrated ability to lead teams, manage escalations, communicate with senior leaders, and translate operational requirements into technology solutions.
• Strong written, verbal, organizational, analytical, and interpersonal skills.

Nice To Haves

• Experience supporting technology within an academic medical center, integrated health system, hospital, or similarly complex organization.
• Experience managing a diverse portfolio of vendor-supported applications.
• Experience with application rationalization, cloud-hosted solutions, software-as-a-service platforms, automation, and technology modernization.
• Experience with contract management, licensing, budgeting, procurement, and vendor performance management.
• Familiarity with healthcare privacy, cybersecurity, regulatory, audit, and business continuity requirements.

Responsibilities

• Develop and maintain application portfolio strategies and multiyear roadmaps aligned with organizational priorities and enterprise technology direction.
• Establish and enforce standards for application intake, ownership, classification, support, lifecycle management, documentation, and retirement.
• Evaluate application requests based on business value, strategic fit, security, integration, total cost, resourcing, supportability, and sustainability.
• Lead application rationalization to standardize, consolidate, replace, modernize, or retire duplicative, aging, unsupported, or high-risk solutions.
• Provide portfolio reporting and recommendations to support governance, prioritization, resource allocation, and investment decisions.
• Oversee day-to-day application support, availability, performance, maintenance, monitoring, and service restoration.
• Define service expectations, operational metrics, escalation paths, and vendor performance measures appropriate to application criticality.
• Lead major incident and recurring service issue response, including stakeholder communication, root-cause analysis, corrective actions, and follow-through.
• Ensure disciplined change, release, testing, validation, documentation, access, and production support practices.
• Develop resilient support models through cross-training, knowledge management, succession planning, and reduced dependency on individual staff or vendors.
• Direct application selection, implementation, enhancement, integration, upgrade, migration, and retirement activities.
• Maintain lifecycle plans addressing vendor support, technical currency, cybersecurity, privacy, regulatory requirements, interoperability, continuity, and technical debt.
• Partner with architecture, infrastructure, cybersecurity, and integration teams to ensure solutions follow enterprise standards and support secure, reliable operations.
• Advance suitable cloud-hosted and software-as-a-service solutions, automation, platform capabilities, and emerging technologies where they improve value, resilience, or supportability.
• Ensure production transitions include operational documentation, ownership, training, monitoring, support, and recovery requirements.
• Translate approved organizational priorities into plans, deliverables, resource needs, dependencies, and success measures.
• Lead implementations and optimization initiatives within approved scope, budget, schedule, quality, and risk parameters.
• Coordinate operational, clinical, technical, vendor, and project resources across organizational boundaries.
• Identify risks and constraints early and implement mitigation, decision, and escalation strategies.
• Ensure completed solutions are adopted, measured, documented, and transitioned effectively to ongoing operations.
• Manage strategic vendor relationships and hold vendors accountable for service quality, responsiveness, deliverables, contractual commitments, and issue resolution.
• Partner with procurement, legal, finance, cybersecurity, privacy, and business owners on contracts, renewals, licensing, due diligence, and vendor reviews.
• Monitor application costs, licensing, consumption, support arrangements, and contract performance.
• Contribute to operating and capital budget planning, forecasting, business cases, and investment recommendations.
• Pursue cost optimization through consolidation, license management, standardization, contract alignment, and retirement of low-value or duplicative solutions.
• Ensure applications comply with organizational policies, cybersecurity and privacy requirements, regulatory obligations, audit expectations, and records requirements.
• Maintain appropriate controls, inventories, system documentation, risk records, recovery plans, support records, and evidence of testing.
• Partner with cybersecurity, privacy, compliance, legal, and risk leaders to identify, communicate, prioritize, and remediate application risks.
• Ensure business continuity and disaster recovery requirements are defined, tested, and aligned with application criticality and operational needs.
• Communicate material risks, exceptions, service concerns, and recommended actions to leadership and accountable business owners.
• Lead, coach, and develop application managers, analysts, engineers, and other technical staff supporting the portfolio.
• Establish clear priorities, performance expectations, decision rights, and accountability for results.
• Assess organizational, staffing, sourcing, and technical capability needs and develop plans to address gaps.
• Build a collaborative, customer-focused culture that values ownership, transparency, knowledge sharing, continuous improvement, and strong service delivery.
• Promote professional development, cross-training, succession planning, and an inclusive environment aligned with organizational values.
• Build trusted relationships with operational, administrative, research, and technology leaders across the health system.
• Partner with business owners to clarify outcomes, priorities, responsibilities, service expectations, risks, and investment needs.
• Translate business requirements into practical technology strategies and explain technical, financial, and risk considerations in clear business terms.
• Communicate portfolio performance, project status, incidents, risks, tradeoffs, and recommendations to technical and nontechnical audiences.
• Balance local operational needs with enterprise standards, shared capabilities, security, supportability, and responsible technology investment.

Benefits

• Comprehensive benefits, including generous leave, health insurance, and participation in the state pension system.
• Some positions may include annual supplemental pay, such as location pay for UUP full-time positions and shift differentials for evening, night, or other supplemental shifts.

What This Job Offers

• Job Type: Full-time
• Career Level: Director