Digital Assets Operations Executive Director

DTCC • Jersey City, NJ

1d • Hybrid

About The Position

The Executive Director, Enterprise Services Digital Asset Operations, advances operational readiness in support of DTCC’s Digital Assets strategy and related business initiatives. In collaboration with senior leaders across Enterprise Services and other divisions, this role ensures operational requirements, risks, and controls are integrated throughout the product lifecycle and delivery process. The Executive Director partners with support teams to develop scalable operational capabilities for Digital Asset products and services, including operating models, procedures, and controls that promote stable production operations, sustainable growth, and operational resilience.

The role works with Product, Technology, business leadership, and enterprise control functions to translate strategic objectives into executable operating models and support structures. It oversees readiness frameworks and milestones, evaluates operational feasibility and risk, addresses implementation dependencies, and communicates status and recommendations to senior leaders. The Executive Director also leads operational excellence, risk management, stakeholder engagement, and organizational development activities, while fostering accountability, collaboration, inclusion, innovation, and responsible risk management.

Requirements

• 15+ years of related experience.
• Deep understanding of securities processing, settlement, asset servicing, operational controls, and financial market infrastructure.
• Strong knowledge of digital asset technologies, tokenization, distributed ledger platforms, digital custody models, and emerging industry standards.
• Ability to translate business strategy into operating models, governance frameworks, readiness programs, and measurable business outcomes.
• Exceptional stakeholder management, influencing, and executive communication skills.
• Experience partnering with cross-functional teams to deliver large-scale business initiatives in a highly regulated environment.
• Bachelor’s degree preferred or equivalent experience.
• Strategic and visionary leadership.
• Deep operational readiness and implementation expertise.
• Strong business partnership and influencing capabilities.
• Enterprise-wide relationship management and collaboration skills.
• Operational excellence and execution discipline.
• Risk management and governance expertise.
• Executive presence and communication effectiveness.
• Ability to navigate ambiguity and drive alignment across diverse stakeholder groups.
• Passion for innovation, digitization, and continuous improvement.
• Dedication to fostering accountability, collaboration, inclusion, and responsible risk management.

Nice To Haves

• Bachelor’s degree preferred, or equivalent experience.

Responsibilities

• Partner with Enterprise Services senior leadership to ensure operational readiness for Digital Asset initiatives.
• Establish readiness frameworks that assess preparedness across people, processes, technology, controls, procedures, support models, training, and service management.
• Identify operational impacts, risks, dependencies, resource requirements, and support considerations early in the delivery lifecycle.
• Coordinate readiness activities, implementation plans, dependencies, and organizational commitments across Enterprise Services and business divisions.
• Collaborate with Product and Technology to translate business objectives into operating models and support structures.
• Ensure operational requirements are represented in product roadmaps, business cases, delivery plans, testing strategies, releases, and implementation approaches.
• Evaluate operational feasibility, scalability, support requirements, control implications, and long-term sustainability of strategic initiatives.
• Monitor readiness milestones, deliverables, dependencies, and risks across Digital Asset programs; escalate and resolve issues that could affect delivery, launch readiness, service stability, client outcomes, or business objectives.
• Incorporate operational feedback and lessons learned into product enhancements, implementation activities, and operating model refinements.
• Ensure procedures, training materials, controls, and support models evolve with new capabilities and technology solutions.
• Lead continuous improvement and readiness process enhancements that support operating effectiveness, resilience, and regulatory compliance.
• Strengthen operational controls, governance processes, oversight frameworks, and risk management culture.
• Ensure readiness activities address operational, technology, regulatory, legal, compliance, cybersecurity, and business risks; partner with control functions to assess, escalate, and mitigate risks.
• Maintain accountability for operational audit findings, risk assessments, regulatory commitments, and control-related initiatives affecting Digital Asset Operations.
• Build relationships with business leaders, operational partners, clients, regulators, technology providers, and industry participants.
• Represent Enterprise Services in strategic planning, governance forums, client engagements, and industry working groups related to Digital Assets.
• Report readiness status, risks, dependencies, and recommendations clearly and factually to senior leadership.
• Develop organizational capabilities to support the growth of DTCC’s Digital Asset business and future strategic initiatives.
• Foster an inclusive, collaborative culture of accountability, innovation, continuous improvement, and responsible risk management.

Benefits

• Competitive compensation, including base pay and annual incentive.
• Comprehensive health and life insurance and well-being benefits, based on location.
• Pension / Retirement benefits.
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support physical, financial, and emotional well-being.
• Flexible/hybrid work model with 3 days onsite and 2 days remote.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive