Digital Assets Operations Executive Director

DTCC • Jersey City, NJ

9h • Hybrid

About The Position

The Executive Director, Enterprise Services Digital Asset Operations, will play a pivotal role in advancing operational readiness in support of DTCC’s Digital Assets strategy and related business initiatives. In collaboration with senior leaders across Enterprise Services and other divisions, the Executive Director will ensure that operational requirements, risks, and controls are effectively integrated throughout the product lifecycle and delivery process. The role will also partner with support teams across Enterprise Services to develop scalable operational capabilities for Digital Asset products and services, including operating models, procedures, and controls which promote stable production operations, support sustainable growth, and strengthen operational resilience.

Requirements

• 15+ years of related experience with deep understanding of securities processing, settlement, asset servicing, operational controls, and financial market infrastructure.
• Strong knowledge of digital asset technologies, tokenization, distributed ledger platforms, digital custody models, and emerging industry standards.
• Proven ability to translate business strategy into operating models, governance frameworks, readiness programs, and measurable business outcomes.
• Exceptional stakeholder management, influencing, and executive communication skills.
• Demonstrate experience partnering with cross-functional teams to successfully deliver large scale business initiatives in a highly regulated environment.
• Bachelor's degree preferred or equivalent experience.

Nice To Haves

• Strategic and visionary leadership.
• Deep operational readiness and implementation expertise.
• Strong business partnership and influencing capabilities.
• Enterprise-wide relationship management and collaboration skills.
• Operational excellence and execution discipline.
• Risk management and governance expertise.
• Executive presence and communication effectiveness.
• Ability to navigate ambiguity and drive alignment across diverse stakeholder groups.
• Passion for innovation, digitization, and continuous improvement.
• Dedication to fostering a culture of accountability, collaboration, inclusion, and responsible risk management.

Responsibilities

• Partner with senior leadership across Enterprise Services to ensure operational readiness for Digital Asset initiatives.
• Establish Enterprise Services’ readiness frameworks that assess organizational preparedness across people, process, technology, controls, procedures, support models, training, and service management capabilities.
• Identify operational impacts, risks, dependencies, resource requirements, and support considerations early in the delivery lifecycle to improve implementation success and reduce execution risk.
• Drive alignment across Enterprise Services and business divisions to ensure readiness activities, implementation plans, dependencies, and organizational commitments are effectively coordinated and executed.
• Collaborate with Product and Technology organizations to translate strategic business objectives into executable operating models and support structures.
• Ensure operational requirements are appropriately represented in product roadmaps, business cases, delivery plans, testing strategies, release activities, and implementation approaches.
• Support strategic business initiatives by evaluating operational feasibility, scalability, support requirements, control implications, and long-term operational sustainability.
• Monitor Enterprise Services’ readiness milestones, key deliverables, dependencies, and risks across Digital Asset programs.
• Drive timely escalation and resolution of operational issues that could impact delivery timelines, launch readiness, service stability, client outcomes, or business objectives.
• Promote continuous incorporation of operational feedback and lessons learned across Enterprise Services into future product enhancements, implementation activities, operating model refinements aligned to Digital Asset initiatives.
• Serve as a strategic partner to Product, Technology, and business leadership teams to ensure solutions are operationally sustainable and aligned with enterprise objectives.
• Ensure procedures, training materials, controls, and support models evolve in alignment with new business capabilities and technology solutions.
• Champion continuous improvement initiatives that enhance operating effectiveness while maintaining strong risk and control disciplines.
• Lead ongoing reviews and enhancement of readiness processes to support organizational resiliency and regulatory compliance.
• Foster a strong risk management culture through implementation and continuous enhancement of operational controls, governance processes, and oversight frameworks.
• Ensure operational readiness activities appropriately address operational, technology, regulatory, legal, compliance, cybersecurity, and business risks.
• Partner with enterprise control functions to identify, assess, escalate, and mitigate risks associated with Digital Asset capabilities.
• Maintain accountability for operational audit findings, risk assessments, regulatory commitments, and control-related initiatives impacting Digital Asset Operations.
• Build trusted relationships with business leaders, operational partners, clients, regulators, technology providers, and industry participants.
• Represent Enterprise Services in strategic planning discussions, governance forums, client engagements, and industry working groups related to Digital Assets.
• Communicate operational readiness status, risks, dependencies, and recommendations through clear, concise, and fact-based reporting to senior leadership.
• Collaborate across organizational boundaries to build strategic partnerships and drive successful business outcomes.
• Advocate for operational excellence, client-centricity, and scalable business solutions across the enterprise.
• Create a culture of accountability, collaboration, innovation, continuous improvement, and responsible risk management.
• Develop organizational capabilities required to support the growth of DTCC's Digital Asset business and future strategic initiatives.
• Foster an inclusive and collaborative environment where employees are empowered to contribute, innovate, and perform at their highest potential.

Benefits

• Competitive compensation, including base pay and annual incentive.
• Comprehensive health and life insurance and well-being benefits, based on location.
• Pension / Retirement benefits.
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: Associate degree