Executive Director Clinical Operations, Humboldt

Providence•Eureka, CA

9d•Onsite

About The Position

The Executive Director, Clinical Operations leads the direction and administration of Providence Medical Foundation clinics in Humboldt. The role is accountable for specialty-clinic outcomes and for delivering efficient, high-quality, coordinated, patient-focused care. The Executive Director leads Directors of Clinic Operations representing key specialties and programs and works with medical-group, acute-care, clinical-program, finance, planning, and strategy teams to develop and execute physician-alignment, clinical-relationship, and growth strategies in support of regional and system metrics. The role is a key member of the Providence Medical Foundation Executive Team and may lead other initiatives as requested by Leadership. This position provides overall leadership for clinic operations, including workforce strategies, budgeting, access, financial performance, service metrics, quality, productivity, regulatory compliance, and team management. It supports clinic leaders in setting goals and budgets, monitors operational and financial measures, and works with local and regional teams to identify growth opportunities and improve services. The role also represents specialty clinics with government, business, and community stakeholders and on Providence committees and boards. The position is onsite in Eureka, California. The posting states that the full pay range is provided in accordance with applicable law; final compensation depends on qualifications, experience, organizational compensation alignment, and the approved hiring-department budget. The position may also be eligible for incentive compensation and benefits.

Requirements

Bachelor’s degree in Business, Healthcare Administration, or a related field.
Seven years of management experience, including progressively responsible roles and demonstrated leadership, project-management, and change-management skills; healthcare experience is preferred.
Experience in a large matrixed organization, including operations, finance, quality, risk, and business growth and development.
Direct experience working with healthcare leadership, including physicians.
Seven years of experience working with community and business leaders, physicians and other clinical leaders, finance and operations leaders, and executives.
Experience building new business, developing and managing people and teams, designing or reinventing systems and structures, and aligning teams and individuals around priorities.
Experience developing and monitoring financial and operational accountability and reporting systems.
Experience developing strategic and business plans, budgets, and pro formas.
Strong negotiation experience and a track record of developing and executing strategies for significant, complex relationships.
Skills in CAP, Lean, and complex project management.
Public presentation and communication skills.
Ability to collect, analyze, and present data and research credibly to inform decisions and support change.
Ability to communicate highly complex information in writing and orally to support leadership decisions, and to design, develop, and implement complex expansion opportunities.
Understanding of core business processes and operations.
Ability to navigate politically sensitive discussions and implement creative solutions to achieve shared objectives in a highly matrixed organization.
Senior-level organizational development, change-management, communication, and project-management skills.
Ability to build shared vision, accelerate alignment, and drive adoption of success enablers.
Ability to influence and motivate decision makers at all levels, including leaders who are not direct reports, and to encourage commitment to organizational evaluation and improvement.
Ability to work collaboratively, foster trust, facilitate team decisions, and resolve conflict.
Sound decision-making in complex situations, with consideration of alternatives and the impact of decisions on others.
Ability to work with ambiguity and support evolving procedures and routines.
Strong customer-service orientation and ability to respond sensitively to others’ needs.
Ability to work in a stressful environment while maintaining a calm demeanor.
Exceptional oral and written communication skills; ability to communicate with varied audiences, listen openly, seek feedback, and present messages logically and clearly.
Personal values compatible with Providence.

Nice To Haves

Master’s degree in Business Administration, Healthcare Administration, or a related field.
Management and leadership experience in healthcare.

Responsibilities

Provide overall direction and leadership to medical offices.
Ensure compliance with laws, rules, and standards of regulatory bodies and accreditation agencies.
Lead clinic operations, including workforce strategies, budgeting, access, financial performance, service metrics, and management of teams and deliverables.
Work with local and regional teams across ministries to identify and scope growth opportunities.
Collaborate with primary care, Clinical Programs, Value Teams, acute care, division and system leadership, central services, and other departments to develop programs and services that meet community needs and organizational strategies.
Direct projects related to growth, service, and operational excellence.
Provide operational feedback to and from providers, clinic leadership, and staff; recommend and influence strategic and tactical programs.
Guide clinic leadership in developing goals and annual operating budgets, and ensure clinics operate within budget guidelines and meet quality and productivity objectives.
Participate in clinic budget, space, and capital planning.
Monitor revenue, payor mix, productivity, and expenditures.
Hire, train, guide, evaluate, and provide leadership for Directors of Operations and clinic managers.
Develop and support programs that advance DEI initiatives and goals and encourage a diverse workforce.
Lead or support other strategic priorities as needed.
Represent specialty clinics as a government, business, and community liaison.
Represent specialty clinics on key Providence committees and boards.