Executive Desktop Support Specialist
AmTrust Financial Services, Inc.•New York, NY
•$28 - $45•Onsite
About The Position
ANV, a brand of AmTrust Financial, is seeking an experienced End User Support Technician to provide white-glove, high-touch technical support for our New York City office. This highly visible role serves as the primary point of contact for executive-level (C-suite) technology support, including conference room technology, mobile devices, and end-user computing needs. The ideal candidate is polished, professional, and comfortable supporting senior leaders in a fast-paced, high-expectation environment.
Requirements
- 5+ years of experience in End User, Desktop, or IT Support roles
- Proven experience supporting C-suite executives or senior leadership
- Strong knowledge of Windows OS, Microsoft 365, and mobile device support
- Experience supporting conference room and video conferencing technology
- Exceptional communication, customer service, and interpersonal skills
- Ability to work fully onsite in a professional executive environment
Nice To Haves
- Experience supporting boardrooms or executive briefing centers
- Familiarity with ITSM or ticketing tools (ServiceNow or similar)
- Background in financial services or professional services environment
Responsibilities
- Provide white-glove, concierge-level IT support to C-suite executives and senior leaders
- Deliver hands-on support for conference room and AV technology (Teams, Zoom, WebEx, displays, microphones)
- Support and troubleshoot mobile devices including iPhones, iPads, MFA, VPN, and device enrollment
- Diagnose and resolve issues related to Windows desktops/laptops, peripherals, printers, and docking stations
- Provide on-site technology support for executive meetings, board meetings, and high profile presentations
- Maintain professionalism, discretion, and confidentiality at all times
- Partner with IT teams, vendors, and facilities to resolve complex issues
- Document incidents, resolutions, and assets in the ticketing system
- Assist with executive onboarding and offboarding
Benefits
- competitive compensation
- comprehensive benefits
- opportunities for professional growth
- career mobility
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
