Desktop Support Specialist

CAI•Beaverton, OR

6d•Onsite

About The Position

We are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have desktop support experience, strong troubleshooting skills, and knowledge of network systems and are looking for your next career move, apply now. We are looking for a Desktop Support Specialist to provide comprehensive IT support to ensure system uptime, troubleshoot hardware and software issues, and maintain the configuration and integrity of systems in line with company policies. This position will be Full-Time, On-Site, and a 6–12-month contract with employees expected to work onsite 5 days per week. This position features a Sunday – Thursday, day shift schedule with some potential for evening/night shifts. This role primarily supports the clients office in Beaverton, Oregon with some potential for shifts in Camas, Washington. Only work authorizations that will not require sponsorship now or in the future will be considered.

Requirements

2+ years of experience in a similar support role, ideally in a high-availability environment
Willingness to work in a 24 x 7 manufacturing environment, including day/night shifts
Strong knowledge of Microsoft Office tools and PC imaging/backup software
Proficiency in building and configuring laptops/desktop PCs and creating standard install images
Experience patching operating systems and installing/supporting network switches
Knowledge of supported systems such as printers, network interfaces, Windows 7/10 OS, phones (Android/Windows), tablets, and other mobile devices
General understanding of networking concepts (TCP/IP, DNS, DHCP, performance monitoring)
Capacity to manage multiple projects with limited guidance
Strong team player with excellent problem-solving skills

Nice To Haves

Familiarity with system monitoring tools like SolarWinds or Nagios

Responsibilities

Install, configure, and administer Windows operating systems
Install and troubleshoot desktops, laptops, tablets, mobile devices, and network switches
Support automation systems in the fab and perform network, printer, and helpdesk support as needed
Maintain the configuration and integrity of systems in accordance with company policies
Respond promptly to fab-support events to maintain system uptime
Keep systems up to date with necessary patches, firmware, and BIOS updates
Install and support client applications and provide customer support
Assist in configuring and supporting network switches
Create and maintain documentation for established support procedures and processes
Perform other duties as assigned