Desktop Support Specialist

Allegro MicroSystems • Manchester, NH

19h • Hybrid

About The Position

The Desktop Support Specialist is a critical member of the Allegro IT team, responsible for providing day-to-day high-quality technical assistance and support to our on-site and remote global workforce. This role focuses on ensuring that our employees have the functional and reliable technology they need to drive "Innovation with Purpose." You will be the first line of defense for hardware and software issues, providing service to your internal colleagues.

Requirements

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• 2–5 years of experience in a technical support or help desk role within a corporate environment.
• Good customer service skills with the ability to communicate highly technical information to both technical and non-technical personnel.
• Deep knowledge of Windows 10/11 and Microsoft 365 suite.
• Experience with Active Directory, Azure AD, and endpoint management tools (e.g., Intune, SCCM).
• PowerShell or other scripting language or a willingness to learn.
• Hardware knowledge down to the component level, including installation of new hardware.
• Familiarity with remote support tools and VPN troubleshooting.
• Basic networking configuration and troubleshooting knowledge.
• Exceptional communication and interpersonal skills.
• A "One Allegro" mindset—collaborative, patient, and dedicated to solving problems with a sense of urgency.

Nice To Haves

• CompTIA A+, Network+, or Microsoft Modern Desktop Administrator certifications.

Responsibilities

• Provide Tier 1 and Tier 2 on-site support for Windows laptops and desktops, mobile devices, and peripherals.
• Diagnose and resolve hardware, software, and connectivity issues.
• Execute the hardware setup and software provisioning for new hires, ensuring a seamless "Day 1" experience.
• Manage the deployment, tracking, and decommissioning of IT assets.
• Assist with the installation and troubleshooting of core enterprise applications, including Microsoft Office 365, Teams, and specialized engineering tools.
• Utilize our IT Ticketing system (Jira Service Desk) to document, track, and resolve employee requests in a timely manner, adhering to established SLAs.
• Work closely with the Network and Systems Engineering teams to escalate complex issues and participate in site-wide infrastructure upgrades or deployments.
• Maintain and update the internal IT knowledge base to empower employees with self-service solutions.
• Lift/move heavy objects (desktops, printers, etc.) as required.
• Work and communicate with globally dispersed IT team members, end-users, and the executive team in a transparent manner.

Benefits

• Allegro is committed to providing a harassment-free environment of mutual respect to fuel innovation through inclusive thought collaboration.
• Allegro is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, parental status, or any other basis covered by appropriate law.
• Allegro makes hiring decisions based solely on qualifications, merit, and business needs at the time.
• Eligible applicants must reside in a state where Allegro currently has an office location: This includes New Hampshire, Massachusetts, Texas, and Michigan.
• Certain positions (such as field sales roles) may be exempt from this requirement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees