Desktop Support Specialist

Arvinas • New Haven, CT

8h • Onsite

About The Position

Arvinas is a clinical-stage biotechnology company dedicated to improving the lives of patients suffering from debilitating and life-threatening diseases through the discovery, development, and commercialization of therapies that degrade disease-causing proteins. The company utilizes its proprietary PROTAC Discovery Engine platform to engineer targeted protein degraders. Arvinas is currently progressing multiple investigational drugs through clinical development programs for various conditions, including neurodegenerative diseases, mutated cancers, non-Hodgkin Lymphoma, and breast cancer. Recent milestones include the FDA's acceptance of a New Drug Application for vepdegestrant and a global license agreement with Novartis for ARV-766. Arvinas fosters a culture of passionate and curious employees who embrace innovation and are driven by the mission to improve patient lives. The company is headquartered in New Haven, Connecticut. Arvinas is seeking an experienced Desktop Support Specialist to perform Level 2 day-to-day escalation activities, including Deskside Support, Software Distribution, Asset and Desktop management, Executive Support, Event Support, and Audio Visual Support.

Requirements

• Demonstrated ability and passion for the delivery of high-quality end-user support experiences.
• Thorough understanding and knowledge of desktop support best practices in a research pharmaceutical setting.
• Ability to prioritize and act in high-pressure situations.
• Demonstrated customer service, interpersonal and technical skills in communication, both written and verbal at all levels of an organization.
• Demonstrated experience with IT Service Desk systems and tools.
• Executive and Audio-Visual support functions required with a track record of rapid issue resolution, and support experience for hybrid meetings and events.
• Very strong business analysis skills.
• Very strong technical troubleshooting and problem-solving abilities.
• Excellent task management and prioritization skills.
• Excellent written and verbal communication skills.
• Precise knowledge of Asset Management including physical assets and software licenses.
• Ability to lift/carry 15/30 pounds unassisted/assisted.
• Ability to work comfortably in a controlled environment with and around biological, infectious and hazardous materials.
• Ability to gown/degown PPE.
• Ability to use a computer.
• Ability to engage in communications via phone, video, and electronic messaging.
• Ability to engage in problem solving, analysis and dialogue.
• Ability to collaborate with others.
• Ability to maintain general availability during standard business hours.
• Ability to work without a need for a current or future VISA sponsorship.
• A degree or certificate in Computer Science, Computer Information Management Systems or other related IT discipline desired OR Proven 3-5 years experience in a support services role and must possess analytical, problem-solving, and communication skills.
• 4 + years’ experience in IT.
• Experience providing IT application support and maintenance.

Nice To Haves

• Ideally BMC Footprints Service Management experience.
• ITIL Knowledge, preferably certification.
• Knowledge of the Entire Microsoft Office365 Stack including Active Directory, Azure Active Directory, Office Licensing.
• Familiarity with ITIL 4 Framework.
• Experience in life sciences.

Responsibilities

• Oversee 100% of the requests, incidents, and problems.
• Manage and coordinate urgent and complicated support issues.
• Ensure that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
• Performs other duties as assigned.
• Perform Level 2 day-to-day escalation activities.
• Provide Deskside Support.
• Manage Software Distribution.
• Perform Asset and Desktop management.
• Provide Executive Support.
• Provide Event Support.
• Provide Audio Visual Support.

Benefits

• Competitive package of base and incentive compensation.
• Comprehensive benefits program designed to support the health, wellness and financial security of our employees and their families.
• Group medical coverage.
• Vision coverage.
• Dental coverage.
• Group and supplemental life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees