Desktop Support Specialist

TEKsystems•Pittsburgh, PA

1d•$31 - $34•Onsite

About The Position

We’re seeking a customer-focused IT professional to deliver high-touch, white‑glove technical support for both end users and leadership. This role supports local offices with day-to-day IT needs while also serving as a trusted technology partner to executives and senior leaders. You’ll balance hands-on technical work with relationship-building, providing polished, professional support in environments where discretion, responsiveness, and communication are critical.

Requirements

Executive and white‑glove IT support
Desktop and end-user support
Windows 10 troubleshooting
Hardware and peripheral support
Active Directory
Office 365
ServiceNow or similar ticketing systems
Network connectivity troubleshooting
Mobile device and MDM support
Strong customer service and professional communication skills
Bachelor’s degree in Computer Science, MIS, or equivalent hands-on experience
2+ years of professional IT support experience (executive support strongly preferred)
Proven ability to support leaders in high-pressure or high-visibility situations
Strong troubleshooting and analytical skills with independent problem-solving ability
Excellent communication, discretion, and professionalism
High attention to detail, especially in documentation and follow-through
Self-motivated with a continuous learning mindset

Responsibilities

Provide white‑glove desktop and technology support, including direct executive and leadership support
Serve as a trusted point of contact for senior leaders, handling high-visibility and time-sensitive issues with professionalism
Deliver onsite and remote support for desktops, laptops, mobile devices, printers, and peripherals
Troubleshoot Windows 10 environments, network connectivity, and hardware/software issues
Support Active Directory, Office 365, ServiceNow, MDM, and endpoint imaging
Communicate clearly and confidently during escalations, taking full ownership through resolution
Coordinate with corporate technical teams and third-party vendors for complex issues
Lead and support local technology deployments, office upgrades, and technology initiatives
Travel regularly to local offices within the region to provide onsite executive and end-user support
Educate users on best practices and optimal technology usage, both in person and virtually
Maintain clear, detailed ticket documentation and follow-through
Identify opportunities to improve processes, service delivery, and the overall end-user experience