Desktop Support Specialist
STACK IT Recruitment•Toronto, ON
•Onsite
About The Position
We’re hiring a Desktop Support Specialist to join a growing organization where you’ll play a key role in supporting day-to-day IT operations, troubleshooting technical issues, and maintaining critical infrastructure systems. This is an ideal opportunity for someone who enjoys a mix of hands-on user support, systems administration, and infrastructure maintenance, while working in a fast-paced, collaborative environment.
Requirements
- 3+ years of experience in desktop support, systems administration, or IT support environments
- Strong knowledge of Microsoft environments including Windows 10/11, Active Directory, and Windows Server
- Experience supporting LAN/WAN networks, TCP/IP, DNS, and DHCP
- Experience with Office 365 and Azure Active Directory administration
- Strong troubleshooting, analytical, and problem-solving skills
- Excellent customer service and communication skills
- Ability to multitask and prioritize in a fast-paced support environment
- Professional, patient, and user-focused approach to technical support
Responsibilities
- Provide first-line technical support for hardware, software, and end-user related issues
- Troubleshoot and resolve desktop, PC, network, and system-related problems
- Manage and maintain user accounts, permissions, and group access within Active Directory and related systems
- Support and maintain Microsoft-based environments including Windows workstations and servers
- Monitor and maintain infrastructure services including DNS, DHCP, antivirus, backups, and Windows updates
- Assist with software implementations, upgrades, and system deployments
- Document technical issues, resolutions, and support activities within ticketing and problem management systems
- Maintain inventory records for hardware, software, and licensing assets
- Support Office 365 and Azure Active Directory administration
- Assist with server, virtualization, and backup infrastructure where required
- Escalate complex technical issues when necessary and support after-hours maintenance activities as needed
Benefits
- Medical, dental, and vision benefits
- Competitive vacation and personal days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
