Executive Deskside Support Technician
About The Position
This role involves delivering world-class white glove support to executives, both onsite and remote, in a courteous and professional manner. The technician will develop strong relationships, inspire trust, and maintain confidentiality to understand and improve the executive-level experience. Responsibilities include advanced knowledge, support, and troubleshooting of AV, presentation, and teleconferencing equipment, contributing to the recommendation of new technologies, and independently resolving complex break-fix issues and troubleshooting user problems at the desktop or via phone support for remote customers.
Requirements
- Bachelor's degree or equivalent, related work, or military experience
- 2 years’ experience supporting a corporate, networked computer environment
Nice To Haves
- Bachelor’s degree in Computer Science, Management Information Systems, or related field
- 2-year or 4-year Degree or vocational training equivalent in CS or MIS.
- 10 years of experience supporting a corporate networked computer environment, including: installing, troubleshooting and supporting corporate AV equipment; building, deploying and troubleshooting computers; Providing executive/VIP support
- MCP, MSCE or A+ certifications
- Microsoft Windows OS, Active Directory, O365 and Telephony equipment support experience
- Experience with Microsoft Windows OS, Active Directory, and O365 support.
- Experience supporting Telephony equipment.
- Mac OS experience
Responsibilities
- Deliver world-class white glove support to all executives, onsite and remote, in a courteous professional manner
- Develop solid relationships and demonstrate expert-level ability to inspire trust and maintain confidentiality to best support and improve executive-level needs to better understand how each individual operates and how to best support and improve their experience
- Advanced Knowledge, Support, and Troubleshooting of AV, presentation, and teleconferencing equipment
- Contributes to the recommendation of new technologies that will be beneficial to the company
- Independently resolves complex, break-fix issues; troubleshoots user problems at the desktop or provides phone support to diagnose remote customer issues
Benefits
- Competitive compensation package
- Full health insurance benefits are available on day one
- Life and disability insurance
- Earn up to 15 days of PTO over your first year
- 9 paid company holidays
- 401(k) option with company match
- Education assistance
- Opportunity to participate in a company incentive plan
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What This Job Offers
Job Type
Full-time
Career Level
Executive
