Deskside Technician

Gowling WLG•Toronto, ON

2h•CA$60,000 - CA$65,000•Hybrid

About The Position

Our Toronto office is looking for a Deskside Technician to join our team! Responsible for providing in person application and hardware systems support for the Toronto office, the Deskside Technician is responsible for ensuring that requests for support are handled or assigned in a timely and effective manner. This position is for a six (6) month contract.

Requirements

1-2 years directly related technical experience, preferably in a Help Desk or Service Desk environment.
College degree in Computer Science or equivalent.
Ability to communicate effectively with other Firm members, with the aptitude to take care of client’s needs in a professional and courteous manner.
Capacity to work independently, as well as in a team environment.
Produce a high quality and quantity of work product, occasionally under tight timelines.
Able to prioritize and to redefine priorities when necessary.
Solid background in the use and support of standard business applications. Experience specifically with word processing, spreadsheet, presentation, email, and database products.
Ability to lift large objects (printers and other hardware) of up to 50lbs.

Nice To Haves

Knowledge of Microsoft Windows, documents management systems, system management servers and networking an asset.

Responsibilities

Provides on-site support for all applications, proprietary programs, and computer equipment used by the Firm (by telephone, email and in person).
Responds to all requests/escalations in an appropriate and courteous manner.
Accurately documents all requests by logging them in the Firm’s ticketing system.
Assesses and resolves all requests for support based on urgency, type of problem and available support staff.
Applies problem-solving skills and techniques to resolve issues prior to escalating them to the appropriate group.
Provide general support as required by the Technical Support Supervisor.
Troubleshoots and diagnoses hardware and software problems on systems and arranges for external service calls or repairs as required.
Maintains, assigns and logs loaner equipment. Reviews returned equipment and cleans files or programs as appropriate, and installs new software as required.
Along with other members of the Information Technology team, participates in technical workstation support and system implementations and rollouts.