Deskside Support Engineer
About The Position
SAIC is seeking a Deskside Support Engineer for a customer location in Atlanta GA with a minimum of 7 years of experience providing desk side support, acting as senior engineer specializing in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment. Provides Tier 2 deskside and remote end user support including imaging, deployment, asset management, Windows 11 with strong user interaction skills. Need to be able to work independently and as part of a team. Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting. Familiarity with ServiceNow a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. Experience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, Zoom needed. The support will range from simple to complex system issues and may include VIP support requirements. The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment. We are looking for exceptional organization skills, scheduling, and the ability to document processes.
Requirements
- Minimum of 7 years of experience providing desk side support
- Acting as senior engineer specializing in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment
- Strong user interaction skills
- Ability to work independently and as part of a team
- Exceptional communication skills
- Ability to meet aggressive timelines in a very fast-paced environment
- Exceptional organization skills, scheduling, and the ability to document processes
- Remote and Deskside Experience troubleshooting hardware and software issues
- Troubleshooting Microsoft Windows with latest Windows OS
- Familiarity with MAC OS
- Experience with Office 365, Google Workspace for Enterprise, VPN, Active Directory, Thin Client
Nice To Haves
- Familiarity with ServiceNow
Responsibilities
- Provides Tier 2 deskside and remote end user support including imaging, deployment, asset management, Windows 11
- Troubleshooting complex and advanced end-user issues with hardware and software in a diverse MS Windows environment
- Hardware and software diagnostics
- Mobile device deployment, recovery and troubleshooting
- Provide updates in ITSM system to document problem resolution progress and meet SLAs
- Support Active Directory, MS Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, Zoom
- Support VIP requirements
- Troubleshooting Microsoft Windows with latest Windows OS
- Installation and configuration of new machines in a Windows environment
- Smart cards / PIV cards (general knowledge)
- Provide Remote Tool Support
- Conference Room / VTC Setups
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
