Deskside Support Specialist
General Dynamics Information Technology•Washington, DC
•$26 - $36•Onsite
About The Position
GDIT is looking for a Deskside Support Specialist to support our customer located in Washington, DC. The Deskside Support Specialist will analyze, troubleshoot and resolve complex issues called into the Service Desk and issues escalated to them. Support involves desk-side support and remote connectivity to client desktops to resolve issues.
Requirements
- AA or equivalent + 3 years of related experience
- Tier II and/or Tier III HelpDesk support
- Computer Hardware
- Help Desk Support
- Office Applications
- US Citizenship Required: Yes
Responsibilities
- Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
- Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
- May route calls to product line specialists, application, or system support specialists.
- Maintains and updates records and tracking databases.
- Alerts management to recurring problems and patterns of problems.
- Assisting end users with the use of Microsoft Office applications (this includes Word, Excel, PowerPoint, and Outlook)
- Installing PC applications
- Creating user documentation and customized training
- Hardware problem diagnosis and resolution
- Create, modify, and customize applications for individual users
- Input and manage software information in Software Licensing Database
- Configures a variety of customer application software products to support the continuous availability, reliability, and performance of the customer installed Applications
- Troubleshoots and resolves routine problems by consulting with customers and providing timely and accurate responses to service requests
- Performs other duties as required
Benefits
- 401K with company match
- competitive pay
- paid time off
- medical plan options
- Health Savings Accounts
- dental plan options
- vision plan
- 401(k) plan
- full flex work weeks
- vacation
- sick and personal time
- holidays
- paid parental leave
- military leave
- bereavement leave
- jury duty leave
- short and long-term disability benefits
- life insurance
- accidental death and dismemberment insurance
- personal accident insurance
- critical illness insurance
- business travel and accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
