Deskside Support Engineer

SAIC • Washington, DC

8h • Onsite

About The Position

This position is full-time On-Site located at the Department of Transportation. This position will report to Helpdesk Manger and will be part of the end user support team to provide end user support for IT related issues. The support will range from simple to complex system issues and may include VIP support requirements. The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to document processes.

Requirements

• Remote and Deskside Experience troubleshooting hardware and software issues
• Troubleshooting Microsoft Windows with latest Windows OS
• Familiarity with MAC OS
• Installation and configuration of new machines in a Windows environment.
• Smart cards / PIV cards (general knowledge)
• Experience with Office 365, Google Workspace for Enterprise, VPN, Active Directory, Thin Client
• Provide Remote Tool Support
• Conference Room / VTC Setups.

Responsibilities

• Provide end user support for IT related issues.
• Provide support for simple to complex system issues.
• Provide VIP support requirements.
• Troubleshoot hardware and software issues.
• Troubleshoot Microsoft Windows with latest Windows OS.
• Install and configure new machines in a Windows environment.
• Provide Remote Tool Support.
• Conference Room / VTC Setups.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed