Executive Communications Specialist

Second-61 LLC•O'Fallon, IL

4d•Onsite

About The Position

We’re hiring an Executive Communications Specialist to join our team at Scott Air Force Base. In this role, you will provide technical support for hardware, systems, sub-systems and/or applications for the client as the primary service technician. You will develop strategies to foster teamwork, promote excellence, and exude integrity as a leader on our team.

Requirements

5-10+ years of comparable technical support experience
Proven experience in supporting high ranking or Very Important Persons type clients
Experienced with Mac iOS systems
Knowledge of Windows Operating System, Network\Systems administration, TCP/IP, Telecoms, Network Protocols, Cisco devices, VPN, MS Telephony, MS Office 365 apps, Antivirus Software, and utilities
Experience performing data migration to new machines
Experience installing, terminating, testing, and troubleshooting cable
Excellent written and spoken communication
Performs well under pressure
Position is only open to US Citizens
Active Department of Defense Secret Security Clearance
Must have a DoD 8570 Level II Certification such as CompTIA Security +

Nice To Haves

Prefer a Bachelor's Degree or higher

Responsibilities

Provide remote and/or desk side support to client users to aid in the implementation of new capabilities, resolution of software problems, and assist in troubleshooting issues associated with accessing and utilizing servers and peripherals
Field questions about installation, operation, configuration, customization, and usage of assigned products and will apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
Organize and catalog printers, including assisting with life cycle replacements
Train end users in use of equipment and software
Maintain and utilize telecommunications protocols
Activate, create, and maintain user accounts
Provision and maintain mobile devices and other handheld communication devices (radios)
Terminate, test and troubleshoot secure/non-secure voice, video, data infrastructure
Install new hardware and maintain existing hardware
Apply Government approved operating system updates and/or patches
Load and configure approved client software on end-user devices as necessary to support access to services and use of peripherals
Respond to Classified Message Incidents (CMI) and take appropriate action to remediate issues
Respond to incidents with the Incident Priority and Escalation Matrix
Document maintenance actions in the ITSM system