Executive Communications Administrator

UIC Alaska•Colorado Springs, CO

20h•Onsite

About The Position

Bowhead seeks an Executive Communications Administrator to support its customer on the PICRD II contract in Colorado Springs, Colorado. The position provides executive communications and IT support to identified Priority 1–3 customers within HQ USSPACECOM and GOFO housing, along with service desk, helpdesk, and VTC support during increased operations such as Tier 1 National Level Exercises (NLEs). The administrator supports mission computer hardware, software, and LANs, and provides minimal on-call support outside core hours for 10 GOFO residences on PSFB. The role requires a current DoW Top Secret clearance with SCI eligibility and CompTIA Security+ certification.

Requirements

A BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science from an ABET-accredited or CAE-designated institution, or otherwise fulfills the stated educational requirement.
Over four years of technical experience.
Meet the Core and Additional Knowledge, Skills, and Abilities Tasks (KSATs) defined in the DoD Cyber Workforce Framework for Work Role 451 (NIST: OV-SA-001).
Experience providing Tier 1–4 service desk and job control functions.
Experience solving issues and configuring military devices, including desktops, cellular phones, tablets, MiFis, and printers.
Experience coordinating with host bases and service providers to submit communications and IT requests.
Experience performing trend analysis on fielded equipment and systems to identify adverse equipment performance.
Current DoW Top Secret security clearance with SCI eligibility.
Required CompTIA Security+ certification.

Nice To Haves

Cloud+, GICSP, GSEC, or SSCP certification.

Responsibilities

Provide CSD helpdesk services as available, commensurate with the CSD Helpdesk Administrator labor category.
Provide IT services, Service Desk support, and VTC support during increased operations for Tier 1 National Level Exercises (NLEs).
Complete account requests for HQ USSPACECOM exercise augmentee personnel at least two days before NLE STARTEx.
Revoke exercise augmentee personnel access within two weeks of NLE EndEx upon notification from HQ USSPACECOM.
Provide support within one hour of notification by designated Government personnel during core hours, and within two hours outside core hours.
Provide Executive Communications Support to identified Priority 1–3 customers within HQ USSPACECOM and GOFO housing.
Use a dedicated phone number provided by USSPACECOM for executive communications support.
Service IT- and communications-related issues involving HQ USSPACECOM mission computer hardware, software, and LANs.
Provide minimal on-call support outside core hours for the 10 GOFO residences on PSFB.
Follow the Priority Customer table for servicing identified priority customers, as managed by the Executive Communications Government Team Lead.