Executive Communications Administrator

Bowhead•Colorado Springs, CO

1d•$90,000 - $105,000

About The Position

Bowhead is seeking an Executive Communications Administrator to support its customer on the PICRD II contract in Colorado Springs, Colorado. The position provides executive communications and IT support to priority customers within HQ USSPACECOM and GOFO housing, including support for mission computer hardware, software, local area networks, service desk operations, and video teleconferencing. The role also provides exercise-related IT support and limited after-hours on-call support for GOFO residences.

Requirements

A BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science from an ABET-accredited or CAE-designated institution.
Over four years of technical experience.
Meet the Core and Additional Knowledge, Skills, and Abilities Tasks (KSATs) defined in the DoD Cyber Workforce Framework for Work Role 451 (NIST: OV-SA-001).
Experience providing Tier 1–4 service desk and job control functions.
Experience troubleshooting issues and configurations on military devices, including desktops, cellular phones, tablets, MiFis, and printers.
Experience coordinating with host bases and service providers to submit communications and IT requests.
Experience performing trend analysis on fielded equipment and systems to identify adverse equipment performance.
Currently hold a DoW Top Secret security clearance with SCI eligibility.
Required certification: CompTIA Security+.

Nice To Haves

Cloud+, GICSP, GSEC, or SSCP certification.

Responsibilities

Provide CSD helpdesk services as available, commensurate with the CSD Helpdesk Administrator labor category.
Provide IT services, Service Desk support, and VTC support for increased operations during Tier 1 National Level Exercises (NLEs).
Complete account requests for exercise augmentee personnel from HQ USSPACECOM at least two days before NLE STARTEx.
Revoke augmentee personnel access within two weeks of NLE EndEx upon notification by HQ USSPACECOM.
Provide support within one hour of notification by designated Government personnel during core hours and within two hours outside of core hours.
Provide executive communications support to identified Priority 1–3 customers within HQ USSPACECOM and GOFO housing.
Use a dedicated phone number provided by USSPACECOM for executive communications support.
Service IT and communications-related issues involving HQ USSPACECOM mission computer hardware, software, and LANs.
Provide minimal on-call support outside core hours for the 10 GOFO residences on PSFB.
Follow the Priority Customer table for identified priority customers, as managed by the Executive Communications Government Team Lead.