Executive Communications Administrator

Delta Solutions & Strategies•Colorado Springs, CO

10d•$80,000 - $100,000

About The Position

Delta Solutions and Strategies is seeking Executive Communications Administrators to support US Space Command (USSPACECOM) J6. The role provides advanced IT support to Command Executives identified as priority 1–3, including computer network systems and client support services. The administrator tracks, assigns, and coordinates customer tickets and reports their status, while helping maintain continuity of operations for priority customers and exercising independent judgment on complex technical tasks. The position supports priority customers at HQ USSPACECOM facilities and General Officer/Flag Officer housing, as well as VIP and executive site visits and surge IT service, Service Desk, and VTC support during USSPACECOM Tier 1 National Level Exercises. An active TS/SCI clearance is required.

Requirements

Bachelor of Science degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science from an ABET-accredited or CAE-designated institution.
More than four years of relevant technical experience.
Excellent customer service skills, including relationship management, responsiveness, and timely job-ticket resolution.
Demonstrated ability to use Help Desk performance metrics to improve customer satisfaction, response times, and overall efficiency.
Core and additional knowledge, skills, and abilities defined in the DoD Cyber Workforce Framework for Work Role 451 Intermediate.
Required Security+ certification.
Active TS/SCI clearance.

Nice To Haves

Cloud+, GICSP, GSEC, or SSCP certification.

Responsibilities

Staff the dedicated USSPACECOM telephone line as the first point of contact for priority customers.
Respond to priority customer issues, including account creation, access remediation, and resolution of known problems, using sound judgment to identify effective solutions.
Manage customer service response times according to government-provided guidelines at HQ USSPACECOM facilities and GOFO housing.
Support VIP and Executive Staff site visits and provide surge IT service, Service Desk, and VTC support during USSPACECOM Tier 1 National Level Exercises.
Operate, maintain, and provide input on USSPACECOM J6 processes, computer facilities, and current and new IT system hardware and software.
Service IT and communications-related issues involving HQ USSPACECOM mission computer hardware, software, and LANs.
Coordinate and implement solutions for systems or capabilities that are not functioning within baseline mission needs.
Manage issues resolvable onsite without administrative capabilities held by the system or capability owner.
Coordinate with system or capability owners to resolve software or network issues that cannot be handled onsite.
Resolve issues and manage configurations for military desktops, mobile devices (including cellular phones, tablets, and MiFis), and printers.
Use the HQ USSPACECOM IT Focal Point for helpdesk ticket management.
Track, assign, and coordinate customer tickets and report their status.