Executive Briefing Specialst

New Relic•San Jose, CA

1d•Hybrid

About The Position

We are seeking an enthusiastic and detail-oriented Executive Briefing Specialist to join our team. In this role, you will serve as the primary liaison between our Sales teams and our highest-level stakeholders, ensuring that every briefing is seamless, strategic, and impactful. This is an excellent opportunity for someone who is highly organized and a great communicator. You'll work closely with sales teams and key stakeholders to support the creation of a premium experience that drives business growth, strengthens key relationships, and showcases product innovation. If you have an obsession with detail and the "executive presence" to command a room, we want you on our team. In this role, you will manage multiple executive briefing events from start to finish, acting as the point of contact to our sales and services counterparts. You will interact with all levels and roles of employees: CEO, VP’s, Engineers, Product Managers, etc. and serve as an effective liaison between the account owner and the various Relic’s who are needed to fulfill the agenda for each briefing event. This is a hybrid role based in San Francisco, requiring an in-office presence for executive briefings and occasional travel to customer sites.

Requirements

3+ years relevant experience in executive briefing centers or events executive communications, customer marketing, event planning, field marketing, and/or sales enablement
Experience working closely with Executive Level (VP+, C-Suite) customers and internal stakeholders required
Highly organized and detail-oriented self-starter with exceptional prioritization, organization, and project management skills, who can execute with or without supervision
Excellent communication skills, interpersonal skills, and writing skills
Incredible attention to detail in all areas and in all work produced

Responsibilities

Lead end-to-end guest experience from white-glove concierge service, seamless arrival logistics, premium catering management, room setups and meticulous oversight of the briefing center’s aesthetic and hospitality standards.
Manage heavy scheduling across complex calendars, ensuring all internal teams are confirmed and prepared for each segment of the briefing.
Act as the central liaison between Account Owners and internal Relics. You will draft agendas, secure speakers, and ensure every session aligns with our customers’ strategic goals.
Ability to juggle various competing timelines and ensure each event stays on track and on time.
Executive presence and confidence to push back on account teams when necessary to ensure the best possible outcome for the briefing event and customers
Provide immediate, high-touch support for in-room AV technology to ensure a friction-less start to every presentation.
Partner with building security and corporate safety teams to manage VIP access protocols, ensuring a secure environment without compromising the guest experience.
Manage additional special projects as needed