Process Specialst

DriveTime•Dallas, TX

1d•Hybrid

About The Position

GoFi is an AI-centric, licensed auto finance company built for a digital-first world. Built upon an entirely cloud-based infrastructure, GoFi provides a highly scalable next-gen lending platform that enables the best brands to deliver the best customer experience. GoFi powers solutions ranging from traditional turn-down finance arrangements to fully integrated co-branded finance and digital retail partnerships. GoFi is based in Dallas, TX. We are seeking a Process Specialist to assist in process optimization efforts within GoFi's auto loan origination team. This role will focus on identifying inefficiencies, eliminating waste, creating and refining controls, and developing best-in-class processes that deliver repeatable and predictable results. The candidate will apply the DMAIC (Define, Measure, Analyze, Improve, Control) methodology to improve processes, work closely with other Lines of Business (LOBs) within the DriveTime family of companies, and ensure that processes are scalable and aligned with the organization’s strategic objectives.

Requirements

Bachelors Degree or equivalent experience
Financial Services experience
Understanding of process mapping tools such as Microsoft Visio, Miro, or similar.
Strong analytical mindset with the ability to evaluate data, uncover inefficiencies, and propose actionable solutions.
SQL query and Data Analysis.
Excellent communication and interpersonal skills, with the ability to work across departments and collaborate with teams in other LOBs.
Ability to manage multiple projects simultaneously and prioritize tasks effectively in a fast-paced environment.
Ability to create working relationships with external vendors, build rapport, and execute projects.

Nice To Haves

Lean Six Sigma Green Belt or Black Belt certification.
Process Management or Business Process Management certification is a plus.

Responsibilities

Analyze reporting to identify automation opportunities and improve automation execution
Develop and implement solutions that streamline processes to improve efficiency, reduce waste, automate data driven repeatable steps, and produce predictable and consistent results.
Develop actionable recommendations for process improvements that enhance both efficiency, waste reduction, and predictability.
Present options and outcomes to leadership, highlighting the impact on efficiency, operational performance, and customer satisfaction.
Design and implement new processes to meet evolving business needs, ensuring that they are repeatable and predictable.
Prepare process documentation, training materials, and SOP development for successful rollout of new processes.
Escalate automation opportunities to Tech, including AI implementation
Understand process intent and evaluating execution matches intent
Communicate process updates and directives to production staff and Change Ambassadors

Benefits

hybrid work approach, finding balance between the benefits of in-person and work-from-home environments.
Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
401(K)
Company paid life insurance policy
short and long-term disability coverage to name a few.
Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!
Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!