Executive Assistant

Clay Labs•New York, NY

22d•$125,000 - $160,000

About The Position

As an Executive Assistant, you will be the behind-the-scenes force that keeps our Customer Experience organization running at its best. You will report directly to our Head of Customer Experience and also support our Head of Growth Strategy, Head of Services, and Head of Support — handling everything from scheduling high-priority meetings to pulling off memorable team events. Think of yourself as the connective tissue of the CX org: keeping every function aligned, every commitment tracked, and every leader free to focus on what they do best.

Requirements

A genuine love for being an Executive Assistant and making complex organizations run smoothly.
Experience thriving as an EA supporting multiple senior leaders in a fast-paced, dynamic environment.
Strong written and verbal communication skills, with a talent for adapting your tone and style to different audiences.
The ability to juggle competing priorities across leaders and functions while staying organized, calm, and proactive.
A knack for anticipating needs, solving problems before they arise, and bringing a positive, can-do attitude to whatever comes your way.

Responsibilities

Manage fast-changing calendars with precision across four senior leaders, making sure priorities are protected and no detail is overlooked.
Be a trusted, critical partner in the success of the CX org by staying ahead of what each leader needs — proactively removing friction and helping them make the most of their time.
Act as the go-to point of contact for internal and external partners across Growth Strategy, Services, and Support, ensuring communication is always clear and timely.
Support our Growth Strategists (CSMs) in booking executive 1:1s with our internal leaders and customers — acting as a reliable, professional point of coordination that makes every touchpoint feel seamless.
Follow up on action items and commitments, making sure nothing falls through the cracks and keeping leaders accountable to their priorities.
Plan and execute CX team events, offsites, and dinners — from the big-picture logistics to the small touches that make them memorable.
Coordinate travel seamlessly: flights, hotels, itineraries, and everything in between.
Help unite a cross-functional team by serving as a go-to resource across Growth Strategy, Services, and Support — facilitating communication and jumping in with coordination support wherever needed.