Executive Assistant

VirtDrop•New York, NY

13d•Remote

About The Position

Our client, a fast-growing luxury jewelry brand, is seeking a highly organized and customer-focused Executive Assistant to support daily operations, customer communications, and e-commerce activities. This role is ideal for someone who thrives in a fast-paced environment, enjoys providing exceptional service, and can effectively manage administrative, operational, and client-facing responsibilities. The ideal candidate is proactive, detail-oriented, resourceful, and eager to grow with an entrepreneurial luxury brand.

Requirements

Exceptional English communication skills, both written and verbal
Strong customer service experience, preferably in a client-facing role
Proven Executive Assistant, Administrative Assistant, or Operations Support experience
Highly organized with exceptional attention to detail
Strong project coordination and multitasking abilities
Experience using Shopify for product management, website updates, or inventory management
Ability to manage multiple priorities in a fast-paced environment
Strong problem-solving skills and proactive mindset
Comfortable communicating with customers through multiple channels

Nice To Haves

Experience supporting executives, founders, or entrepreneurs
Experience in luxury retail, jewelry, fashion, or premium consumer brands
Sales experience in a customer-facing environment
Experience with e-commerce operations and order fulfillment
Familiarity with CRM systems and customer support platforms

Responsibilities

Provide executive and administrative support to business leadership
Deliver a white-glove customer experience via email, text, phone, and social media
Respond promptly and professionally to customer inquiries and concerns
Track and manage customer orders from inquiry through delivery
Coordinate production timelines and communicate updates to customers
Follow up with clients to ensure satisfaction and maintain strong relationships
Manage invoices, order records, calendars, and administrative processes
Assist with project coordination and day-to-day business operations
Update and maintain product listings on Shopify
Upload new products and make website updates as needed
Assist with inventory management and general e-commerce operations
Support internal processes and ensure tasks are completed accurately and on time