Executive Assistant Team Lead
About The Position
Plaid’s Executive Assistant (EA) team is part of the People Team and partners with senior leaders, helping them focus on high-impact work through executive support, meeting preparation, and coordination of Board logistics, leadership offsites, customer dinners, and company-wide events. The team shares best practices and explores technology and AI-enabled approaches to improve how it works. The EA Team Lead leads and develops a team of EAs supporting senior leaders across Plaid while directly supporting one C-suite executive. The role sets standards and best practices for leadership rhythms, onsite planning, and company events, partners with executives and People Team leaders, and helps scale the function through technology, AI, and automation.
Requirements
- At least 8 years of experience as an EA supporting C-suite executives in complex, fast-paced environments.
- 3–5 years of experience leading, coaching, or managing EAs or administrative teams.
- Track record of developing people, providing clear and direct feedback, and helping others grow.
- Experience planning and running complex programs and events, such as leadership onsites, Board meetings, All Hands, and company events.
- Strategic and operational mindset, including the ability to turn recurring work into scalable, repeatable systems.
- Strong judgment and discretion with confidential and sensitive information.
- Ability to build trust and influence senior leaders and cross-functional partners without relying on authority.
- Builder mindset and comfort using technology, AI, and automation to improve work.
- Excellent written and verbal communication skills.
- Comfort working at a fast pace, navigating shifting priorities, and working flexibly when business needs require it.
Responsibilities
- Lead, coach, and develop a team of EAs through regular one-on-ones, feedback, goal setting, and career development.
- Provide direct support for one C-suite executive and provide backup coverage as needed.
- Set vision and operating standards for the EA program, including onboarding, role expectations, coverage, and ways of working.
- Create scalable playbooks, templates, and repeatable approaches for leadership meetings, onsite planning, All Hands, company events, and other high-impact programs.
- Foster a connected EA community through shared practices, knowledge sharing, and thoughtful team coverage.
- Partner with executives and their EAs to understand priorities, calibrate support, and ensure appropriate coverage.
- Own EA team hiring, including defining hiring standards, partnering with Recruiting, and onboarding new hires.
- Identify and implement technology, AI, and automation efficiencies to improve team operations.
- Serve as an escalation point and thought partner for complex, sensitive, or cross-functional situations.
- Partner with the People Team on programs and initiatives involving executive and leadership support.
Benefits
- Comprehensive benefit plan, including medical, dental, vision, and 401(k).
- Additional compensation may include equity and/or commission, depending on the position offered.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
