Executive Assistant Senior

USAA • Charlotte, NC

17d • Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Senior Executive Assistant, you will perform administrative support for an assigned member of the Executive Leadership Team (ELT). Ensures day-to-day activities are coordinated and ELT member is prepared for responsibilities. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the Charlotte, NC office. Relocation assistance is not available for this position.

Requirements

• High School Diploma OR General Equivalency Diploma required.
• 4 years executive level assistant support or directly related experience.
• Highly proficient computer skills (advanced or higher) needed with Windows, MS Word, Excel, PowerPoint, and Outlook.
• Demonstrated experience with calendar management and/or prioritizing tasks in a fast-paced environment.
• Ability to effectively build strong relationships and work with all levels within the organization.
• Excellent oral and written communication skills with a high degree of accuracy and attention to detail needed.
• Strong interpersonal skills exercising discretion and diplomacy in working with others including all levels of management.

Nice To Haves

• 5 or more years of demonstrated experience supporting VP-level executives or above, with the ability to manage competing priorities across multiple time zones
• Strong business acumen with the ability to quickly understand organizational priorities, anticipate executive needs, and proactively drive alignment
• Experience managing complex executive calendars, coordinating high-level meetings, and ensuring seamless communication and follow-ups across a fast-paced, matrixed environment
• Proven ability to handle sensitive information with discretion and prepare executive-level correspondence, and manage travel arrangements and expense reporting
• Experience acting as a liaison between senior executives and internal/external stakeholders to support strategic initiatives and ensure alignment
• Advanced proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint) and collaboration tools (e.g., Slack, Teams), with the ability to produce high-quality materials and manage workflows efficiently
• US military experience through military service or a military spouse/domestic partner

Responsibilities

• Delivers administrative support for assigned Executive Council Member through managing emails, maintaining calendar(s) and ensuring appropriate record retention.
• Coordinates activities and ensures timely information flow for Executive Council member supported.
• Prioritizes and organizes workflow and meetings for Executive Council member to meet priorities and goals for their organization.
• Plans and coordinates meetings, events, and conferences with internal and external organizations.
• Prepares correspondence and reports for the Executive Council member.
• Ensures data to and from the Executive Council member is treated with appropriate level of confidentiality.
• Responsible for maintaining awareness on applicable intranet pages, messaging channels, leader communications, and other information platforms.
• Proactively disseminates reminders to leaders and employees for upcoming deadlines, such as check-in completion, LMS training deadlines, or other urgent work deliverables.
• Provides training, coaching, and feedback to administrative support employees, and leads teams impacting administrative support groups.
• Manages travel and expense reporting timely and effectively.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.
• These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
• Additionally, our career path planning and continuing education assists employees with their professional goals.
• For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees