Exchange Visitor Support Manager

Global Teaching Partners•Georgia Center, VT

About The Position

The Exchange Visitor Support Manager leads and supervises a team of five staff responsible for Intern, Trainee, and Teacher program operations. The role sets team priorities and performance goals, develops staff, and allocates resources to support timely, accurate processing and participant satisfaction. Serving as an Alternate Responsible Officer (ARO), the manager oversees exchange visitor application intake and vetting, reviews program documentation and DS-2019 issuance readiness, and ensures participant records and program operations comply with Department of State requirements. The position oversees participant support and stakeholder engagement, handles escalated issues, and supports audits, site visits, and regulatory reviews. The manager develops program reports, tracks and analyzes operational and participant metrics, and ensures required reports are submitted accurately and on time. The role also improves processes, develops standard operating procedures, and contributes to strategic planning and program growth.

Requirements

Bachelor’s degree in International Affairs, Public Administration, Education, or a related field.
At least 7 years of experience managing J-1 exchange programs or similar regulated programs.
Experience serving as or working closely with a Responsible Officer (RO) or Alternate Responsible Officer (ARO).
Demonstrated experience leading and managing teams.
Strong knowledge of Department of State regulations for Intern, Trainee, and Teacher programs.
Experience with SEVIS and exchange program compliance requirements.

Nice To Haves

Master’s degree in a related field.
Experience overseeing multi-program portfolios within J-1 exchange visitor programs.
Background in program evaluation, data analysis, or reporting.
Leadership and team development.
Regulatory compliance and risk management.
Program operations and process management.
Analytical thinking and data-driven decision-making.
Communication and stakeholder engagement.
Problem-solving and escalation management.
Attention to detail and organizational skills.

Responsibilities

Lead, coach, and supervise five program staff responsible for Intern, Trainee, and Teacher program operations.
Set team priorities, performance goals, and accountability measures aligned with organizational objectives.
Provide staff training, mentoring, and professional development.
Monitor workloads and allocate resources to support timely and accurate processing.
Foster a collaborative, service-oriented team culture focused on continuous improvement and participant satisfaction.
Serve as an Alternate Responsible Officer (ARO) in accordance with Department of State regulations.
Oversee intake and vetting of exchange visitor applications for eligibility, completeness, and compliance.
Review and approve program documentation, including DS-2019 issuance readiness, DS-7002 training plans, and supporting materials.
Ensure sponsor obligations are met, including participant orientation, monitoring, and program oversight.
Maintain accurate participant records in SEVIS and internal systems.
Ensure compliance with federal regulations governing J-1 Intern, Trainee, and Teacher programs.
Monitor program activities for compliance with health, safety, welfare, and programmatic requirements.
Identify compliance risks and implement corrective actions.
Support internal and external audits, site visits, and Department of State reviews.
Maintain knowledge of regulatory updates and incorporate changes into policies and procedures.
Oversee participant support and timely issue resolution throughout the program lifecycle.
Act as an escalation point for complex participant, host organization, or partner issues.
Collaborate with host organizations, partners, and stakeholders to support program quality and compliance.
Communicate program rules, expectations, and responsibilities to stakeholders.
Develop and deliver program reports on performance, compliance, and participant outcomes.
Track metrics related to intake, processing timelines, participant demographics, and program success.
Analyze data to identify trends, gaps, and opportunities for program improvement.
Ensure accurate and timely submission of required regulatory and organizational reports.
Evaluate processes and identify efficiencies, automation opportunities, and quality improvements.
Lead initiatives to improve participant experience and operational effectiveness.
Contribute to strategic planning and program growth initiatives.
Develop and document standard operating procedures to support consistency and scalability.