EXCHANGE MANAGER ($2-5M)

NEXCOM • Lakehurst, NJ

6h

About The Position

Manages all operations of an activity consisting of several departments, including a retail store, personalized services, service station, food outlets, and concessionaires. The Exchange Manager is accountable for the activity’s performance and mission effectiveness and ensures compliance with operating procedures, policies, and regulations. The role plans and directs operations through subordinate supervisors to achieve established sales and profit goals, taking corrective action as needed.

The position works under the general direction of the District Vice President or District Operations Specialist, who provides overall guidance on policy and procedures. The manager exercises judgment and initiative across all phases of the activity, with work reviewed for operational efficiency and achievement of goals. The incumbent must complete hazardous materials training within 90 days of hire and file an OGE Form 450 Financial Disclosure Report.

Requirements

• Three years of general experience in administrative, merchandising, technical, or other responsible work that provided general knowledge of store operating practices and procedures, person-to-person work skills, and the ability to exercise mature judgment; OR qualifying education may substitute at one academic year above high school for each nine months of experience, up to a four-year bachelor’s degree in place of three years of general experience.
• One year of specialized responsible experience providing knowledge of retail and/or services operations, management methods for monitoring, developing, or improving operational plans, inventory and stock controls, customer service, equipment maintenance, supervisory experience, and sanitation, security, and safety regulations, or similar work demonstrating the abilities needed for the position.
• Receive hazardous materials (HazMat) training within 90 days of hire, as required by Department of Transportation regulations.
• File a Financial Disclosure Report (OGE Form 450).

Responsibilities

• Manage all operations of an activity covering multiple departments and services.
• Ensure the Exchange’s performance, mission effectiveness, and compliance with operating procedures, directives, policies, and regulations.
• Assess operational efficiency and integrity, especially in high-risk areas such as inventory shrink, shoplifting, refund fraud, paperwork errors, associate theft, receiving, and Open Purchase Order errors.
• Apply cost-control and loss-prevention initiatives and foster an environment intolerant of theft, paperwork errors, and inventory shrink.
• Plan and direct operations through subordinate supervisors to achieve sales and profit goals; initiate corrective action when necessary.
• Implement NEXCOM policies and procedures and coordinate operations with department managers and supervisors.
• Monitor operations and recommend staffing requirements based on projected sales and service-level goals.
• Ensure uniform merchandise and assistance for military customers.
• Conduct meetings with associates and supervisors regarding NEX programs and customer service.
• Perform administrative functions related to activity budget development and control funds within prescribed obligational limits.
• Research and develop potential projects, prepare project submissions, and manage or assist with approved projects.
• Prepare operational and administrative correspondence and required reports.
• Represent the activity at operational and staff meetings and provide input on progress and goal achievement.
• Manage personnel for the activity.
• Review requests for equipment and supplies.
• Carry out the policy of courtesy and service.
• Complete hazardous materials training within 90 days of hire and file an OGE Form 450 Financial Disclosure Report.
• Perform other related duties as assigned.

Benefits

• Federal healthcare benefits, dental coverage, and vision coverage.
• 401(k) and pension plan options.
• Paid time off accrual beginning on the first day.
• Tuition reimbursement program.
• Continuity programs for military spouses.
• Eligibility for Public Service Loan Forgiveness after qualifying years of service.
• Tax-free shopping at Navy Exchange locations worldwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed