Foreign Exchange Operations Manager

WSFS Bank•Berwyn, PA

3d•$92,869 - $152,569

About The Position

WSFS Bank is seeking an experienced Foreign Exchange Operations Manager for its expanding Capital Markets team. The manager is responsible for maintaining a stable operating environment in which daily operations, reporting, and client service are performed efficiently and in accordance with Capital Markets procedures. The role proactively manages front-office needs, works with partner departments, and leads, teaches, and empowers the FX Operations team. The position oversees foreign-exchange operations and payment processing, including trade lifecycle management, reconciliations, period-end reporting, international investigations, and inbound and outbound international wire transactions. It also supports continuous improvement, systems enhancements, policy and procedure updates, and project initiatives.

Requirements

Bachelor’s degree, preferably in a business-related field, or equivalent experience.
8–12 years of experience leading dynamic, progressive, and stable FX Operations departments, with consistent results and demonstrated ability.
Subject-matter expertise in navigating and using FX systems functionality to maximize controls, efficiency, and straight-through processing rates.
Experience processing and monitoring international U.S. dollar and foreign currency wire transactions.
Experience with inbound and outbound wire-payment transactions and investigations to resolve discrepancies.
Experience leading month-end closes, including monthly P&L, general ledger reconciliations, customer statement oversight, nostro balance confirmation, and related financial reporting.
Experience managing OFAC and sanctions screening processes and familiarity with Dodd-Frank regulations applicable to FX derivative transactions.
Thorough knowledge of SWIFT MT and MX (ISO) messaging for bank statements, cross-border customer payments, bank-to-bank payments, inquiries, and tracking.
Strong project management and organizational abilities.
Critical-thinking skills and the ability to solve complex problems creatively and resourcefully.
Self-motivation, commitment to excellence, attention to detail, and strong interpersonal and communication skills.
Ability to thrive in a fast-paced environment and navigate shifting priorities.
High ethical standards, integrity, sound judgment, and the ability to earn credibility and trust.
Intellectual curiosity and commitment to professional development and staying abreast of industry trends.
Ability to contribute positively to the work environment and organizational culture.
Must be authorized to work in the United States for any employer and must not require current or future work-visa sponsorship from WSFS Bank.

Responsibilities

Oversee daily, weekly, and monthly reconciliations for FX Operations general ledger and nostro accounts.
Manage daily trade production and the lifecycle of trades in the portfolio.
Manage processes supporting bank notes, foreign check clearing, and foreign draft issuance.
Oversee period-end closes, including P&L, cash balances, general ledgers, client statements, and month-end and quarter-end reporting.
Manage international investigations related to Capital Markets transactions and provide international payment support to departments across the bank.
Provide high-touch customer service to Capital Markets customers.
Identify and implement operational processes that improve efficiency and reporting.
Work with the FX Product and Technology Manager to develop enhancements and resolve bugs.
Support reviews and updates to FX policies and procedures.
Support or lead project management initiatives.
Lead direct reports and the Capital Markets Operations team.
Stay informed about payment trends and SWIFT offerings and modules.
Manage correspondent relationships and stay current on their offerings and features.
Oversee end-to-end processing, monitoring, and control of international U.S. dollar and foreign currency wire transactions, ensuring timely, accurate, and compliant execution through the bank’s payment-processing infrastructure.
Manage wire-payment exceptions, investigations, repairs, and escalations; coordinate with internal partners, correspondent banks, and clients to resolve issues promptly and reduce operational risk.
Provide operational support and client service for wire payments, respond to inquiries, investigate payments, resolve discrepancies, and identify opportunities to improve processing efficiency and customer experience.

Benefits

Competitive salaries and advancement opportunities.
Medical insurance.
Dental insurance.
Vision coverage.
401(k) plan.
Life, accident, and disability insurance.
Flexible spending accounts (FSAs) and health savings accounts (HSAs).
Wellness programs.
Paid parental leave may be available to eligible Associates.
Military leave may be available to eligible Associates.
Vacation and other paid time off may be available to eligible Associates.
Sick leave in accordance with applicable state laws.
Paid holidays.
Eligible Associates may receive discretionary and formula-based incentive and retention awards.