EXCHANGE MANAGER ($10-20M)

NEXCOM•Bremerton, WA

About The Position

The Exchange Manager manages all operations of a branch or location, which may include the retail store, personalized services, service station, food outlets, and concessionaires. The manager is accountable for the Exchange’s performance, mission effectiveness, and compliance with operating procedures, with particular attention to cost control and loss prevention in areas vulnerable to inventory shrink, shoplifting, refund fraud, paperwork errors, associate theft, receiving, and Open Purchase Order errors. The role directs operations through subordinate supervisors to achieve sales and profit goals, coordinates with department managers and supervisors, and recommends staffing based on projected sales and service levels. The manager oversees customer service to military customers, personnel management, budgeting and funds within prescribed limits, project development, operational reporting, equipment and supply requests, and implementation of NEXCOM policies and programs. The position works under the general direction of a District Vice President, General Manager, or other manager, and receives technical guidance from managers at the main Exchange. It requires a Secret security clearance. The incumbent must complete HazMat training within 90 days of hire and file an OGE Form 450 Financial Disclosure Report.

Requirements

Requires a Secret (S) security clearance.
A total of five years of qualifying experience and/or allowable education substitution: three years of general experience plus two years of specialized experience.
General experience: three years of responsible work providing general knowledge of merchandising and retail practices and processes, skill in person-to-person work relationships, and the ability to exercise mature judgment.
Education substitution for general experience: one year of academic study above high school may substitute for every nine months of experience, up to a maximum of a four-year bachelor's degree in place of three years of general experience.
Specialized experience: two years of progressively responsible experience providing knowledge of retail and/or service operations, practices, and procedures, and understanding of management methods and techniques used to monitor, develop, and improve operational plans; alternatively, similar work demonstrating operational planning, inventory and stock control, customer service, equipment maintenance, exempt or nonexempt supervision, and effective sanitation, security, and safety practices.
Must receive HazMat training within 90 days of hire, in accordance with Department of Transportation regulations.
Must file an OGE Form 450 Financial Disclosure Report.

Responsibilities

Manage all operations of a branch or location, including applicable retail, personalized services, service station, food outlet, and concessionaire departments.
Be accountable for Exchange or assigned-department performance, mission effectiveness, and compliance with operating procedures.
Assess operational efficiency and integrity, particularly in high-risk areas such as inventory shrink, shoplifting, refund fraud, paperwork errors, associate theft, receiving, and Open Purchase Order errors.
Ensure compliance with directives, policies, and regulations for cost control and loss prevention, and promote an environment intolerant of theft, paperwork errors, and inventory shrink.
Plan and direct operations through subordinate supervisors to achieve established sales and profit goals, taking corrective action as needed.
Implement NEXCOM policies and procedures and coordinate operations with department managers and supervisors.
Monitor operations and recommend staffing requirements based on projected sales and service goals.
Ensure uniform merchandise and assistance for military customers.
Conduct meetings with associates and supervisors to support implementation of NEX programs and customer service.
Perform administrative functions related to activity budget development and control funds within prescribed limits.
Research and develop potential projects, prepare project submissions, and manage or assist with approved projects.
Initiate operational and administrative correspondence and prepare required reports.
Represent the activity at operational and staff meetings and provide input on progress and goal achievement.
Manage the activity’s personnel.
Review requests for equipment and supplies.
Carry out the policy of courtesy and service.
Complete required HazMat training within 90 days of hire.
File an OGE Form 450 Financial Disclosure Report.
Perform other related duties as assigned.