Exchange Enrollment Facilitator

Hope Christian Health Center•North Las Vegas, NV

About The Position

Hope Christian Health Center (HCHC) is a nonprofit, faith-based organization serving the Las Vegas community through healthcare and related services. Its mission is to glorify God by demonstrating Christ's love through excellent, affordable healthcare for all, regardless of ability to pay. The Exchange Enrollment Facilitator (EEF) provides one-on-one assistance to individuals seeking coverage through Medicaid, Nevada Check Up, and Nevada Health Link Marketplace plans. The position supports consumers with applications, required documentation, eligibility issues, renewals, redeterminations, and post-enrollment needs, as well as education about insurance eligibility, reporting, and Medicaid community requirements. The work is primarily community-based throughout Southern Nevada, with a focus on improving coverage access for uninsured, underinsured, and underserved populations. The schedule is flexible Monday through Saturday, with evenings as needed. Hours may vary based on operational and business needs, and the employee must be able to accommodate schedule changes and a variety of shifts. Work takes place in clinic settings, community locations, partner sites, and occasional outreach events throughout Southern Nevada.

Requirements

Fluency in English and Spanish.
Valid Nevada driver's license with a clean driving record.
Reliable transportation for travel to partner sites and outreach events.
Strong computer skills, including Microsoft Office, EMR systems, data entry, and web-based applications.
Ability to work occasional evenings and weekends for community outreach and enrollment events.
High school diploma or GED.
Ability to obtain and maintain Nevada Exchange Enrollment Facilitator (EEF) certification within 60 days of hire.
Strong communication, interpersonal, customer service, and organizational skills.
Ability to build and maintain positive relationships with patients, staff, community partners, and stakeholders.
Ability to work independently, manage multiple priorities and deadlines, and maintain confidentiality in accordance with HIPAA regulations.
Ability to maintain integrity in a fast-paced, high-demand environment and meet performance, outreach, enrollment, and productivity goals.
Ability to interact effectively and sensitively with people from diverse backgrounds, ages, cultures, and lifestyles.

Nice To Haves

Experience with Medicaid, Medicare, Nevada Health Link, healthcare enrollment, community outreach, or related services.
One year of experience in healthcare enrollment, community outreach, patient navigation, customer service, social services, or a related field.
Demonstrated passion for community health and serving underserved populations.
Faith aligned with the organization's Christian mission.

Responsibilities

Provide one-on-one enrollment assistance for Nevada Medicaid, Nevada Check Up, and Nevada Health Link Marketplace plans.
Conduct eligibility screenings and assist consumers with applications, renewals, redeterminations, and required documentation.
Resolve eligibility issues, application discrepancies, and enrollment barriers.
Follow up with consumers about application status, documentation requirements, and renewal deadlines.
Educate consumers about health insurance programs, benefits, eligibility requirements, and the Nevada Health Link portal.
Listen to consumer needs and provide clear, accurate, and compassionate guidance.
Handle incoming calls, messages, and inquiries professionally and efficiently.
Maintain positive relationships with patients, visitors, community partners, and staff.
Conduct community outreach, enrollment events, educational presentations, and engagement activities to increase awareness of coverage programs.
Represent the organization at community events, health fairs, enrollment drives, and outreach activities.
Develop and maintain relationships with community organizations, healthcare providers, schools, churches, and social service agencies.
Connect consumers with healthcare, financial assistance, and community resources as appropriate.
Maintain compliance with Nevada Health Link, Medicaid, grant, and organizational documentation requirements.
Document consumer interactions, enrollment activities, and case notes accurately in the EMR and designated systems.
Comply with Nevada Health Link regulations, Medicaid requirements, HIPAA standards, and organizational policies; protect confidential information and maintain secure records.
Stay informed about changes to Medicaid, Medicare, and Marketplace policies and procedures.
Train and support staff on Medicaid, Medicare, Nevada Health Link, and insurance-related processes.
Participate in staff meetings, trainings, quality improvement activities, and outreach initiatives.
Meet or exceed enrollment, renewal, outreach, documentation, and productivity benchmarks.
Perform other duties as assigned to support departmental and organizational objectives.