Exception Item Processing Specialist III

Busey Bank•Champaign, IL

22h•Onsite

About The Position

The Exception Item Specialist provides a wide range of operational support and services for Retail, Commercial, Treasury Management, and Wealth clients. The organization is focused on continuous improvement on behalf of the firm, shareholders, and customers; with service excellence at the forefront, solutions and improvements are achieved through a structured business plan and execution model plus an engaged employee population that contributes to improvement ideas. With minimal oversight, provide internal departments with appropriate payment channel/solution to meet client/business needs while mitigating associated risk.

Requirements

Knowledge of: Electronic funds transfer system automation capabilities and requirements to promote straight through processing. As well as laws, rules, and regulations applicable to NACHA and Regulation E
Extensive understanding of bank accounting and ability to perform higher math functions is required
Strong oral and written communication, organizational, and listening skills.
MS Office tools including expert knowledge of MS Excel, MS PowerPoint.
Ability to: Interact effectively with others to establish and maintain smooth working relations. demonstrating excellent interpersonal relations
Take more than normal care to mitigate rish and prevent loss to the Bank.
Demonstrate critical thinking skills and problem-solving skills and ability to deliver results under urgent circumstances, when necessary, are a must
Maintain confidentiality of customer and bank information
Work independently and own customer issues start-to-finish
Perform duties and make decisions under frequent time pressures
Follow a defined process to prioritize resolution of open items and make suggestions to improve the process, as necessary
Look beyond the obvious to resolve more difficult exception items.
Maintain visual attention and mental concentration for extended periods of time
Requires High School diploma, college degree preferred.
Ability to document and communicate issues and processes both orally and in writing.
Ability to research issues where there may not be precedents to assist in finding solutions.
Requires 3 or more years banking experience in a research-oriented position with potential customer impact, or management experience.

Nice To Haves

Jack Henry Xperience system (preferred)

Responsibilities

Understand loan policies to accurately make and process NSF decisions, process customer correspondence.
Commercial cash FED ordering and monitoring of automated commercial deposits and cash vaults through Busey’s vendor partners.
Research and process and check chargebacks as needed.
Reconcile various General Ledger Accounts to meet defined SLA.
Process foreign check collection on a manual cash letter.
Image, entry correction and balancing of deposit items.
Look up Bank of First Deposit for return items.
Conduct complex research, resolve all requests timely, and process disposition of non-posted items accurately for DDA, SAV, and LN.
Responsible for identifying fraudulent or forged items and notifying the Fraud Department of these items, providing necessary back up documentation, and assisting with investigations.
Process charged-off account recoveries and refund requests.
Provide back up support as needed
Analyze work processes and create efficiencies
Create processes to prevent fraud
Prepare procedures and training plans
Partner with other lines of service
Responsible for managing, reporting and service level of assigned processes.
Manage vendor relationships on assigned processes to ensure service levels are met and issues are reported and resolved timely.
Represent department when department manager is not available, communicating as needed with Lines of Business and Management, working to collaborate on critical issues and solutions.