Item Processing - Item Processing Representative

Golden 1 Talent Acquisition Team•Sacramento, CA

4d•$21 - $22•Hybrid

About The Position

The Item Processing Representative is responsible for receiving and processing a variety of financial transactions, including checks, deposits, bill pay, and other related items made through mail, mobile, or ATM channels. This role utilizes item processing systems and tools to ensure accurate and timely completion of transactions, conducts thorough reviews of processed transactions to identify and correct errors or discrepancies, and performs data entry tasks with a high level of accuracy to maintain the integrity of financial records. The position also involves the maintenance of retention and storage of ATM and Remittance work, daily review of deposit reporting aligned with Regulation CC for ATM and Mobile deposits, and conducting thorough research and prompt responses to inquiries from members, branches, and departments. Additionally, the role requires validating and verifying information to minimize errors, delivering exemplary service, organizing and prioritizing multiple tasks, collaborating with the fraud prevention team, maintaining a thorough understanding of relevant state and federal laws and regulations, ensuring compliance with established policies and procedures, and providing additional support as needed to maintain daily operations.

Requirements

H.S. Diploma or General Education Degree (GED) required
1+ years experience with cash management or financial industry required
1+ years experience with customer service required

Nice To Haves

Previous experience in item processing or related financial roles is preferred

Responsibilities

Receive and process a variety of financial transactions, including checks, deposits, bill pay and other related items made through mail, mobile or ATM channels.
Utilize item processing systems and tools to ensure accurate and timely completion of transactions.
Conduct thorough reviews of processed transactions to identify and correct errors or discrepancies.
Perform data entry tasks with a high level of accuracy to maintain the integrity of financial records.
Maintenance of retention and storage of the ATM and Remittance work.
Daily review of deposit reporting aligned with Regulation CC for ATM and Mobile deposits.
Conduct through research and promptly respond to inquiries from members, branches, and departments.
Validate and verify information to minimize errors in transaction processing.
Deliver exemplary service to members, branches, and other department staff with efficiency and courtesy.
Organize, prioritize, and perform multiple tasks simultaneously while being detailed oriented.
Collaborate with the fraud prevention team to enhance security protocols and minimize risks associated with fraudulent activities.
Maintain thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
Ensure compliance with established policies, procedures, and regulatory requirements.
Provide additional support throughout the department and perform other tasks and duties assigned as needed to maintain daily operations.