Exception Clerk

Williams-Sonoma•Olive Branch, MS

1d•Onsite

About The Position

The Distribution Center Clerk - Exceptions is responsible for researching and resolving customer orders that fall outside of the normal Personalization workflow, including outs, missing merchandise, no-location inventory, mispicks, and other operational exceptions. The Distribution Center Clerk - Exceptions position is located in Olive Branch, MS.

Requirements

High School Diploma or Equivalent
At least 6 months - 1 year experience in a warehouse/distribution setting with similar responsibilities
Must be a self-starter and a team player
Have working knowledge of Excel and Outlook
Have excellent attendance
Available to work a flexible schedule
Able to read and match numbers
Able to research and resolve issues with minimal direction
Available to work in various departments and buildings as needed
Focus on maintaining a safe working environment at all times

Nice To Haves

Working knowledge of PKMS, QlikView, and warehouse inventory systems
Exposure to personalization, picking, packing, quality, and Inventory Control processes

Responsibilities

Review, research, and resolve outs, missing units, mispicks, no-location merchandise, and other operational exceptions
Research order status, inventory availability, and merchandise location to determine the appropriate next action
Initiate and follow re-pick or corrective action through completion
Prioritize aged and time-sensitive customer orders to prevent unnecessary delays
Maintain accurate system statuses and an organized exception work area
Partner with Picking, Inventory Control, Techniques, QA, Packing, and other teams to return orders to the standard workflow
Identify recurring exception trends and escalate unresolved barriers to operational leadership
Perform other warehouse duties as assigned