EVS / Casino Housekeeping Full-Time

Kickapoo Lucky Eagle Casino•Eagle Pass, TX

18h•Onsite

About The Position

The EVS / Casino Housekeeping position is responsible for cleaning and maintaining casino public areas, restrooms, outdoor premises, team member areas, and offices as assigned. The team member is expected to maintain a positive demeanor, provide information to guests, and uphold high standards of guest service while completing assigned duties and following daily checklists. The role includes using cleaning equipment and chemicals safely, reporting unsafe conditions or equipment needing repair, protecting confidential information, and complying with applicable laws, gaming regulations, and casino policies. The team member must complete required training and may perform other duties as assigned based on organizational needs.

Requirements

Strong English communication skills, both written and oral.
Ability to work independently with minimal supervision.
Ability to maintain effective relationships with the General Manager, Directors, Managers, and staff.
Ability to work under pressure in a fast-paced, stressful environment and manage multiple deadlines and tasks.
Strong critical-thinking, analytical, organizational, and guest-service skills.
Ability to perform basic arithmetic and define problems, collect data, establish facts, and draw conclusions.
Ability to understand complex instructions and material.
Ability to establish and maintain professional relationships with people from varied social and cultural backgrounds and with coworkers at all levels.
Ability to work effectively with others and demonstrate teamwork.
Ability to maintain confidentiality and comply with established casino guest-service programs.
Must be able to obtain and retain a KTTT Gaming Commission License, including passing the required background check, and keep all required documents current and valid.
Must be authorized to work in the United States.
Must be at least 18 years of age.
Must have reliable transportation to commute to and from work.
Must comply with the KLEC handbook, internal policies and procedures, and gaming regulations.
Must be able to stand, sit, walk, push, pull, bend, or climb for extended periods; reach with hands and arms; and talk and listen regularly.
Must be able to concentrate for prolonged periods and communicate effectively in person or using telecommunications equipment.
Must have the vision, hand-eye coordination, and manual dexterity needed for the job, including operating a keyboard, touch-screen display, telephone, and calculator.
Must occasionally lift and/or move up to 50 pounds.

Nice To Haves

High school diploma or GED (preferred).
Spanish or other language skills.
Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native Americans are given preference.

Responsibilities

Comply with applicable Tribal, Federal, and other laws, gaming regulations, and Kickapoo Lucky Eagle policies and procedures.
Provide high standards of guest service by listening and responding appropriately to guest and team member concerns and questions.
Sweep floors, vacuum carpeted areas, and report carpet tears or unsafe conditions to management.
Clean, sweep, and mop restrooms; clean countertops, mirrors, toilets, and urinals using appropriate personal protective equipment.
Refill soap and paper dispensers and replace supplies.
Report malfunctioning items and unsafe conditions to management immediately.
Dust and polish office furniture and EGD machines.
Pick up trash throughout the casino, including around and between machines.
Use cleaning equipment and chemicals properly and report misuse of chemicals or supplies.
Operate floor and carpet cleaning machines and report equipment requiring repair.
Clean ash urns and ashtrays in assigned areas.
Clean and maintain casino areas, including trash cans and containers, and replace bags or liners.
Clean assigned outdoor premises, including sidewalks, walkways, trash cans, entrances, and parking areas.
Clean walls, vents, monitors, televisions, equipment, tall machines, and other items using ladders or lifts as needed and following safety precautions.
Maintain clean team member entrances and break areas and clean offices as assigned.
Move general storage items, furniture, equipment, boxes, and other assigned items or supplies.
Complete assigned duties in scheduled areas and follow the daily checklist during the assigned shift.
Demonstrate and promote KLECH core values and MAD skills.
Maintain the security of confidential information entrusted to the position.
Attend and satisfactorily complete required training.
Monitor compliance with currency transaction reporting, Title 31, IRS Currency Transaction Report, and property anti-money-laundering requirements.
Maintain accurate MTL, MIL, CTR, and SAR records as needed.
Perform other duties as assigned.