H6430 SKI APACHE ENVIRONMENTAL SERVICES

Inn of the Mountain Gods Resort and Casino•Alto, NM

2d•Onsite

About The Position

The EVS Attendant cleans and maintains public and guestroom areas, including hallways, and performs general janitorial work for the Hotel Housekeeping Department. The role is expected to meet IMGR&C hospitality, performance, service, professionalism, attendance, communication, and teamwork standards. The attendant provides guests with directions and venue information, responds promptly and professionally to comments and complaints, and takes ownership of guest and workplace problems. The position requires working all Marketing Special Events and Concerts.

Requirements

High school diploma or GED, or six months to one year of job-related experience and/or training; an equivalent combination of education and experience may be substituted.
Meet IMGR&C values reflected in APACHE: Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm.
Approach activities with enthusiasm, choose a positive approach, treat others with respect, and collaborate with team members.
Able to use hand-held communications devices.
Able to stand for several hours and occasionally lift and/or move up to 50 pounds.
Frequently required to stand, walk, use hands to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, and talk or hear.

Nice To Haves

Mescalero Apache Tribal preference.
Bicultural experience preferred.

Responsibilities

Sweep and mop entry floors; clean entry glass doors.
Dust and clean baseboards, ceiling and floor vents.
Clean ash urns, remove cigarette butts, and empty and clean trash cans inside and out.
Vacuum hallway carpets; dust and clean stairway rails, hall doors, windows, and window sills; remove marks and smudges from hallways.
Clean the Front Desk area and bank phones.
Dust furniture and fireplaces and vacuum furniture as needed.
Empty trash and vacuum offices and the Gift Shop.
Replace dirty or wet floor mats; clean the Grand Staircase; polish marble floors and spot-clean carpets as needed.
Clean pool areas, changing rooms, restrooms, and the steam room.
Clean fitness and yoga areas, the Golf Pro Shop, and locker rooms.
Provide guests with directions or venue information and respond to comments and complaints promptly and professionally.
Report guest complaints and compliments, and report resort grounds or equipment that do not meet standards to a Supervisor or Manager.
Share information with the next shift, communicate needed information, and listen and respond to feedback.
Support coworkers and other departments, help resolve conflicts, and contribute ideas to improve team success and guest satisfaction.
Protect resort property and keep areas, equipment, and furnishings neat, clean, and in good repair.
Meet attendance and appearance standards and work all Marketing Special Events and Concerts.
Perform other duties as assigned.