EVOC Triage Engineer

Rivian•Tustin, CA

About The Position

Rivian is seeking a highly organized and proactive EVOC Triage Engineer for its Tempe team. This hands-on role rapidly triages, tracks, and drives resolution of fleet issues to support vehicle development and reliability. EVOC is an over-the-road mileage accumulation program operating across multiple locations and weather conditions to identify issues before products go to market. The position combines data analytics with hands-on vehicle diagnostics. The engineer diagnoses vehicles onsite using CANalyzer and other CAN tools and may need to travel on short notice to remote locations for high-priority issues. The role requires broad knowledge of vehicle systems, including thermal, charging, propulsion, chassis, and body controls. The engineer captures and documents relevant data in tickets to support root-cause analysis and serves as a central contact for test drivers, technicians, and engineering teams.

Requirements

At least 5 years of hands-on experience in a fast-paced technical environment.
High proficiency in Jira for ticket creation, workflow management, and reporting.
Strong understanding of complex vehicle systems, diagnostics, and architecture.
Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Computer Engineering, Automotive Technology, or a related technical field.
Valid driver’s license in the state of residence where the employee will drive or operate a vehicle.
No driving-related license suspension or revocation within the stated 3–5 year period.
No drug- or alcohol-related driving incidents in the last 3 years.
No more than 1 serious moving violation in the last 3 years.
Subject to continuous Motor Vehicle Record (MVR) monitoring.
Highly motivated and proactive, able to work independently with minimal supervision.
Excellent verbal and written communication skills, including the ability to explain technical issues to diverse audiences.
Strong analytical and methodical troubleshooting skills.
Exceptional organization and multitasking skills, including the ability to manage competing demands in a dynamic environment.

Nice To Haves

Experience in automotive, aerospace, or a related hardware-testing field.
Specific experience with electric vehicles (EVs).

Responsibilities

Create driver tickets and assignments through JIRA and Slack so drivers have vehicles available to accumulate miles.
Serve as the first line of defense for new vehicle issues; document, prioritize, and assign problems using Jira, analyze trends, and escalate high-volume or high-severity issues.
Work with test drivers to collect logs and qualitative feedback, ensure diagnostic information is accurately captured and linked, and perform initial diagnosis using vehicle or dashboard data.
Create Rivian Concerns for hardware issues and manage failed-component logistics, ensuring parts are removed, documented, and routed to engineering teams or suppliers for root-cause analysis.
Act as the primary communication bridge between test drivers, the workshop/tech team, and supporting engineering groups.
Manage and prioritize the fleet schedule to maximize uptime and continuous testing; create, manage, and track workshop repair tickets through closure.
Oversee Over-the-Air (OTA) software updates to the fleet and, when needed, manually flash vehicles to update them or verify issue resolution.

Benefits

Paid vacation
Paid sick leave
Life insurance
Medical insurance
Dental insurance
Vision insurance
Short-term disability insurance
Long-term disability insurance
Opportunity to participate in Rivian’s 401(k) Plan, subject to eligibility requirements
Employee Stock Purchase Program, subject to eligibility requirements
Potential eligibility for annual performance bonus and equity awards