Events Shift Manager

The Maryland-National Capital Park & Planning Commission•Landover, MD

12d•Onsite

About The Position

The Maryland-National Capital Park and Planning Commission, Department of Parks and Recreation, Prince George's County is hiring Events Shift Managers for the Prince George's Sports and Learning Complex in Landover. The facility hosts a variety of events, including sports competitions, expos, meetings, and conferences. The Events Shift Manager oversees day-to-day event operations and provides leadership and customer service in a fast-paced environment. This seasonal, part-time position is primarily scheduled from December to May, with a heavy workload during indoor track season from December through March. Events from March to May are primarily held on Fridays, Saturdays, and Sundays; scheduling from May to November varies according to events. The schedule is based on event rentals, facility scheduling, program needs, and the availability submitted by the employee. The position pays a starting rate of $17.50 per hour and does not include a benefit package. Candidates must commit to working for the Department of Parks and Recreation for one year, complete the required hiring process, and clear a criminal background investigation before hire. The position may be subject to drug and alcohol testing.

Requirements

Must be at least 18 years of age.
High school diploma or GED, and some college or trade education, technical training, and/or related experience within an outlined technical discipline.
Proven experience in a supervisory or shift management role.
Strong leadership and communication skills.
Excellent problem-solving and critical-thinking abilities.
Ability to work independently and make decisions under pressure.
Exceptional customer service skills.
Ability to navigate crowds and stand for extended periods.
Reliable and punctual, with a strong work ethic.
Availability to work scheduled shifts, including nights and weekends.
Must complete an online application and attend an in-person hiring open house between October 1 and October 31 at the Prince George's Sports and Learning Complex.
Must successfully complete the interview and hiring process.
Must commit to working for the Department of Parks and Recreation for one year.
Must clear a criminal background investigation prior to hire.

Nice To Haves

A passion for sports and events.

Responsibilities

Manage and supervise event staff, including assigning tasks, providing breaks, and ensuring adherence to event protocols.
Run shifts effectively, maintain a shift log, and provide regular updates to Event Managers.
Monitor event flow, ensure timelines are met, and address potential issues.
Collaborate with Park Police to maintain a safe and secure environment.
Handle customer inquiries and complaints professionally and efficiently.
Troubleshoot and resolve event problems using sound critical thinking and decision-making.
Work independently and make sound decisions with minimal guidance.
Adapt to the varying pace of different events.
Ensure the venue is clean, organized, and ready for each event.
Attend meetings and required trainings.
Perform other related duties or special projects as assigned.