Events Manager

Marriott•Linthicum, MD

3h•$62,000 - $79,000

About The Position

The Events Manager prepares event documentation and coordinates with Sales, property departments, and customers to provide consistent, high-level service before, during, and after property events. The role primarily handles events of average complexity and ensures seamless transitions from Sales to event service and back to Sales. The Events Manager identifies revenue opportunities through up-selling and enhancements that contribute to outstanding events. The position manages event logistics and operations, supports customer service, leads event management meetings, coordinates with Sales and Marketing, and contributes to human resources activities. It works with property staff and customers to address operational challenges, enhance customer experiences, and improve service performance. The role includes managing group room blocks and meeting space for assigned groups, forecasting group rooms and event revenue, reviewing billing with clients, and following up with customers after events.

Requirements

High school diploma or GED and 1–2 years of experience in event management or a related professional area; or a two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, plus at least one year of experience in event management or a related professional area.

Responsibilities

Prepare event documentation and coordinate with Sales, property departments, and customers throughout pre-event, event, and post-event phases.
Ensure event transitions smoothly from Sales to service and back to Sales.
Manage event logistics and operations by following procedures, collaborating with employees, and ensuring accuracy.
Greet customers during events and hand off execution details to the Event Operations team.
Ensure billing accuracy and review bills with clients before processing final bills.
Manage group room blocks and meeting space for assigned groups.
Identify operational challenges and work with property staff and customers to develop solutions or alternatives.
Act as liaison between the field salesperson and customer throughout the event process.
Participate in customer site inspections and assist with the sales process as needed.
Solicit feedback from property departments to identify opportunities to improve the Event Planner’s experience.
Deliver and encourage excellent customer service, respond to guest problems and complaints, and remain available to resolve issues or suggest alternatives.
Communicate event details verbally and in writing to customers and property operations, and maintain a presence with customers throughout the process.
Oversee customer experiences from file turnover through the post-event phase, follow up with customers after events, and ensure turnover back to Sales.
Use customer feedback and judgment to improve service, enhance customer experiences, and develop action plans.
Interact with guests to obtain feedback on product quality and service levels, and ensure hourly employees understand event expectations and parameters.
Conduct or lead formal pre-event and post-event meetings for assigned groups and facilitate other meetings as needed.
Assist with sales processes and revenue forecasting for customer groups.
Upsell products and services throughout the event process and forecast group sleeping rooms and event revenue, including catering and audio visual.
Review comment cards and guest satisfaction results with employees, observe employee service behaviors, and provide feedback to individuals or managers.
Assist with developing and implementing corrective action plans and use experience to improve service performance.
Perform other duties as assigned to meet business needs.