Events Registration Manager - Schaumburg, IL or Appleton, WI

Direct Travel•Schaumburg, IL

14d•Hybrid

About The Position

The Registration Manager communicates with program attendees and manages the overall success of the attendee experience. The role supports pre-planning, execution, and post-program responsibilities in partnership with internal teams, clients, and supplier partners. The position is based in Schaumburg, Illinois, or Appleton, Wisconsin, and follows a hybrid schedule of three remote days and two in-office days per week. The manager supports client planning and discovery, translates client needs into registration requirements, and manages registration operations, including data integrity, reporting, manifests, deliverables, attendee inquiries, hotel room blocks, and on-site attendee experience when applicable. The role also supports program financial management by interpreting relevant contract terms, collaborating on budgets and scope, reconciling supplier invoices, and understanding labor hours and program profitability. The manager leads and advises internal registration teams and partners, builds relationships with clients and suppliers, develops process efficiencies, and contributes to continuous improvement and personal development. Other duties may be assigned.

Responsibilities

Understand client and attendee interests, issues, expectations, and priorities, and follow policies for appropriate, professional interactions.
Participate in client discovery meetings and planning calls; collaborate with the Program Manager and Web Project Specialist to translate client needs into registration requirements.
Manage registration databases to maintain data integrity and produce and maintain reports and manifests.
Coordinate with the Program Manager and internal teams to keep registration data aligned with program needs.
Partner with internal departments on deliverables related to website builds and airline ticketing.
Work with the Project or Program Manager to provide personalized print materials using registration data.
Manage the on-site attendee experience when present during program execution and respond directly to program-related attendee inquiries.
Serve as the main contact for hotel room requirements and manage hotel room blocks, including attrition deadlines and special requests.
Create registration task timelines with the Program Manager and ensure deliverables are high-quality, synchronized, and delivered on time.
Interpret and manage contract terms related to program design, including transportation, attrition, and activities.
Work with the Program Manager on registration-related budget and scope management.
Reconcile final hotel room invoices and invoices from other suppliers managed directly.
Understand labor hours as they relate to program profitability.
Build trust with clients, attendees, internal teams, and external partners; lead internal registration teams and guide internal partners on registration discussions.
Develop process efficiencies, build strong working relationships, seek growth and development, and contribute to continuous improvement.
May onboard new hires to ensure standard operating procedures are followed.
Perform other duties as assigned.