Group Engagement Specialist - Schaumburg, IL or Remote

American Society of Anesthesiologists®•Schaumburg, IL

13h•$65,000 - $77,000

About The Position

The Group Engagement Specialist serves as the principal membership liaison for ASA group practice, hospital, health system, and residency program accounts participating in centralized invoicing. The role delivers a seamless customer experience from onboarding through renewal and helps participating organizations realize the value of their partnership with ASA. Working with Member Services, Marketing and Communications, Business Development, and Component Relations, the specialist supports account growth, retention, engagement, and satisfaction. The position is the membership point of contact for organizational administrators and leaders and oversees centralized invoicing recruitment, orientation, engagement planning, issue resolution, and renewal readiness. The position is salaried and exempt. The target hiring pay range is $65,000 to $77,000 annually, and the role is not eligible for a yearly bonus or incentive. The work arrangement may be a flexible hybrid schedule in Schaumburg, Illinois, or remote.

Requirements

At least 3 years of work experience in a related field.
Proven expertise in member services, membership marketing, retention, and communications.
Proficiency in Microsoft 365 tools.
Strong service orientation and commitment to exceeding member and customer expectations.
Proven project management skills and ability to collaborate across departments, teams, and staff levels.
Exceptional written and oral communication, active-listening, interpersonal, and problem-solving skills, with the ability to build trust and rapport.
Ability to manage multiple priorities and projects in a fast-paced environment.
Strong organizational skills and attention to detail.

Nice To Haves

Bachelor’s degree in communications, business, marketing, association management, or a related field.
Medical association experience.
Experience working with member volunteers and staff to develop new membership programs and projects.
Familiarity with association management systems, CRM platforms, and web-based applications.

Responsibilities

Lead onboarding and implementation for new centralized invoicing accounts, including orientation for administrators and organizational leaders on membership benefits, roster management, billing cycles, engagement opportunities, and resources.
Collaborate with the Senior Member Operations Manager to support accurate and timely rostering and membership processing by Member Services; monitor roster trends and identify opportunities to increase membership penetration.
Work with Business Development to explain the value of ASA membership and centralized invoicing to organizational leaders and identify potential organizations for centralized invoicing.
Develop and deliver value propositions for group audiences, including residency and training programs and Anesthesia Executives and Administrators (AAEs), and connect them with relevant ASA programs, education, leadership opportunities, volunteer pathways, products, and resources.
Facilitate issue resolution and coordinate internal resources to address customer concerns.
Support the Associate Director of Member Engagement in maintaining the residency program engagement database and developing and executing outreach for the Training Program Relationship Strategy; encourage residency programs not using centralized invoicing to participate.
Collaborate with Marketing and Communications to update marketing materials, messaging, and membership toolkits for centralized invoicing audiences.
Lead communications with program coordinators and group administrators and collaborate across departments to establish appropriate contact points and channels, such as quarterly newsletters and open forums.
Monitor account health and engagement metrics, develop resources and benefits as needed, and collect and analyze data to inform strategic decisions.
Oversee group-account activities for the ANESTHESIOLOGY annual meeting and ASA ADVANCE, including assisting with group registrations and developing networking opportunities for the AAE audience.
Provide staff support at the ANESTHESIOLOGY annual meeting, ASA ADVANCE, and other meetings as required.
Support the goals and objectives of the team, department, and Society.
Perform work in alignment with ASA core values: dedication, collaboration, commitment to excellence, and continuous improvement.