Events Registration Manager - Schaumburg, IL or Appleton, WI

Direct Travel•Schaumburg, IL

13d•Hybrid

About The Position

The Events Registration Manager communicates with program attendees and manages the attendee experience, supporting pre-planning, program execution, and post-program responsibilities in partnership with internal teams, clients, and suppliers. The position is based in Schaumburg, Illinois, or Appleton, Wisconsin, and follows a hybrid schedule of three remote days and two in-office days per week. The manager supports client discovery and planning, translates client needs into registration requirements, and oversees registration operations, including database integrity, reports, program deliverables, attendee inquiries, hotel room blocks, and on-site attendee experience when applicable. The role also contributes to financial management by interpreting relevant contract terms, supporting budget and scope management, reconciling supplier invoices, and understanding labor hours in relation to profitability. The role leads internal registration teams and guides internal partners on registration-related discussions. It also emphasizes trusted working relationships, process efficiency, continuous improvement, feedback, and personal development. Other duties may be assigned.

Responsibilities

Understand client and attendee interests, issues, expectations, and priorities.
Follow company policies for appropriate and professional client and attendee interactions.
Participate in client discovery meetings and work with the Program Manager and Web Project Specialist to translate client needs into registration requirements.
Contribute to registration discussions during ongoing client planning calls.
Manage the registration database and maintain data integrity.
Produce and maintain reports and manifests, understanding how registration data affects program integrity.
Collaborate with the Program Manager and internal team members to keep data aligned with program needs.
Coordinate with internal departments on program deliverables related to website builds and airline ticketing.
Partner with the Project or Program Manager to provide personalized print materials based on registration data.
Manage the on-site attendee experience when present during program execution.
Respond directly to attendee program-related inquiries and support a positive attendee experience.
Serve as the main contact for hotel room requirements and manage hotel room blocks, including attrition deadlines and special requests.
Create registration task timelines in collaboration with the Program Manager.
Ensure program deliverables are high quality, synchronized, and delivered on time.
Interpret contract terms related to program design, including transportation, attrition, and activities.
Work with the Program Manager on budget and scope management as they relate to registration.
Reconcile final hotel room invoices and invoices from other suppliers managed directly.
Understand labor hours in relation to program profitability.
Build trust with clients, attendees, internal teams, and external partners.
Lead internal registration teams and guide and consult internal partners on registration discussions.
Seek process efficiencies and build strong working relationships with internal and external team members.
May onboard new hires to help ensure standard operating procedures are followed.
Seek, absorb, and act on feedback to support continuous personal development.
Gather, share, and apply learnings to improve processes.
Adapt and work successfully with different clients, partners, and programs.
Perform other duties as assigned.