Events Operations Manager

FatCats•Gilbert, AZ

1d•Onsite

About The Position

The Events Operations Manager at FatCats is responsible for overseeing event planning, sales, and execution, while leading a team of Party Hosts. This role requires a detail-oriented individual who thrives in a fast-paced environment and has a passion for building relationships and delivering exceptional service. The company's mission is to delight and connect people through games, films, and experiences, guided by values of humility, trust, excellence, teamwork, and stewardship. Leadership principles include assuming positive intent, operating in the gray, giving others the benefit of the doubt, showing loyalty to the absent, exhibiting high courage and high consideration, being respectful in disagreement, building trust with the team, and letting the best idea win.

Requirements

Motivated leader with a background in sales, event planning, or hospitality management.
Thrives in fast-paced environments.
Exceptional organizational and interpersonal skills.
Talent for problem-solving.
Proactive, self-starter attitude.
Strong communication skills.
Ability to manage and develop a team effectively.
Proven ability to build relationships and achieve results through community outreach.
Excellent time-management and attention to detail.
Personable yet professional demeanor that balances fun with productivity.
High emotional intelligence with a collaborative mindset.

Responsibilities

Manage inbound and outbound sales calls, booking and planning events, and ensuring smooth operations for all scheduled parties and activities.
Lead the Party Host team, oversee billing and scheduling, and collaborate with other managers to achieve financial and guest satisfaction goals.
Plan and execute all events, including scheduling, billing, and guest communications.
Take inbound and make outbound sales calls to secure and plan events, including marketing outreach to build new relationships.
Represent FatCats at local community events through marketing booths and cold calls.
Manage, train, and develop the Party Host team to deliver exceptional service and foster growth.
Work with the management team to meet event and financial goals, ensuring seamless communication and collaboration.
Regularly communicate with guests to ensure satisfaction and address any concerns.