Events Operations Manager

USHG•New York, NY

10h•$75,000 - $80,000•Onsite

About The Position

Perched sixty stories above Lower Manhattan, Manhatta serves seasonal, inspired cooking, and offers stunning views of New York City, its bridges, and waterways. Manhatta is a restaurant and full-service event space from Danny Meyer’s Union Square Hospitality Group, combining sky-high views with down-to-earth hospitality. The Events Operations Manager is a hands-on operator and strategic partner responsible for executing events from end to end, ensuring what is sold is delivered flawlessly in real time. This role requires a proactive, solutions-oriented mindset, anticipating challenges, solving problems on the fly, and continuously improving how the team works. The manager acts as a cross-functional connector, partnering with Events, Beverage, Culinary, and Service teams to align sales, planning, and execution, balancing guest experience with operational feasibility to ensure consistency without compromise. Highly organized and systems-driven, the manager builds and maintains structures such as SOPs, tech sheets, and workflows to allow events to scale successfully. Additionally, the manager is a hands-on leader on the floor, coaching and supporting teams while elevating standards through action, and takes ownership beyond service alone, contributing to planning accuracy, inventory, logistics, and post-event learning to drive a stronger, more consistent events program with every execution.

Requirements

Strong background in beverage operations
2+ years of experience in operations, purchasing, or a related role
Strong analytical and organizational skills with the ability to translate data into actionable insights
Experience managing vendors and building effective supplier relationships
Familiarity with purchasing and inventory systems
Proficiency in Excel or Google Sheets
Clear and effective communication skills with a collaborative, team-first mindset
A proactive, detail-oriented approach with the ability to manage multiple priorities in a fast-paced environment

Nice To Haves

Experience in beverage operations strongly preferred
Familiarity with Craftable or similar platforms preferred

Responsibilities

Cultivate a culture of Enlightened Hospitality for all stakeholders that supports our business objectives and growth
Own end-to-end execution of every event, ensuring what was sold to the client is delivered flawlessly
Act as the key liaison between the Events, Beverage, and Service teams, aligning sales, planning, and execution
Collaborate with the Events General Manager on event pipeline management, BEO review, and operational planning
Build and maintain SOPs, inventory structure for events, tech sheets, and processes that create consistency and scalability
Oversee all event-specific beverage inventory, including par levels, event pulls, and post-event reconciliation
Anticipate guest needs, and coach, support, and develop event staff while actively participating in service and elevating standards on the floor
Lead post-event debriefs for all significant events to assess performance and opportunities
Provide clear, actionable feedback to the Wine Director and Bar Manager
Maintain strong quality control standards across all beverage offerings and execution points

Benefits

Competitive pay and bonus potential: Annual compensation of $75,000 - $80,000 plus eligibility for a performance-based bonus, with consideration for your experience and impact
Comprehensive health coverage: Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care
Time to recharge: Generous paid time off and paid parental leave to support life outside of work
Investing in your future: A matched 401(k) plan to help you grow long-term savings
Peace of mind: Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services.
Support in times of need: Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardship
Dining Credit: An annual dining credit to enjoy exceptional meals and experiences at any of our restaurants
Dining Discount: A 51% dining discount across the entire USHG family of restaurants to share unforgettable meals with friends and loved ones
Convenience & flexibility: Pre-tax commuter benefits for transit and parking
Growth and community: Opportunities for learning, mentorship, and collaboration with some of the most passionate people in hospitality.